Ty Park has an ad up, right now, for Russian tortoises, 4-5" for $55 plus shipping. It arrived on time, with a severe case of mouth rot. I am simply going to post all of our e-mails back and forth and let you decide. Myself, I wouldn't recommend him to anyone. He still has his ad up.
Maybe some, maybe most people are going to think this is my fault, that I should have sent him back. But, Park selling an animal with mouth rot to me, as a former breeder and seller of Sri Lankans, is pretty unforgiveable.
Then, no apology, no compassion for a customer who doesn't want to abandon an animal, I'm not accustomed to doing that. Once he's out of my hands, he could be euthanized. It was shipped to me like this, so its welfare is my business, in my opinion. Park didn't care about the fact that I have to travel 50 miles (round trip) to ship him back, either. To me, this is the worst attitude a dealer or anyone could have. When I sold hatchlings for ten years, I made sure customers were completely satisfied. I can't see doing it any other way.
I tried to send the e-mails in an attachment, it didn't work. I don't think any are missing, (Except the initial ones where we talked about shipping), but for some reason this wasn't easy. I ended up posting all of my e-mails first, then Parks. I hope you can make sense of them.
Deb Thomas
Re: Deborah Thomas sent you 90.00 USD
Show Details
From
Deb Thomas
To
Ty Park
Hello, the RT arrived today on time. He has mouth rot. If I'd known I was going to have to take him to the vet, I would have paid $200 for a CBB baby. I don't even know if he is going to survive. This is the first time I've ever recieved an ill tortoise. What are you going to do about this?
Deb T
From: Ty Park <typherp@aol.com>
To: Deb Thomas <sapph8888@yahoo.com>
Sent: Tuesday, July 9, 2013 6:51 AM
Re: Deborah Thomas sent you 90.00 USD
Show Details
From
Deb Thomas
To
Ty Park
What will happen to him? Will you treat him?
Deb T
Re: Deborah Thomas sent you 90.00 USD
Show Details
From
Deb Thomas
To
Ty Park
Ok, I'll send him back. I'm not used to turning away an animal because it's ill. you wouldn't consider paying for a vet visit if I send you photos?
Deb T
Re: Deborah Thomas sent you 90.00 USD
Show Details
From
Deb Thomas
To
Ty Park
I guess I'd better send him back, I have no idea how many vet visits it will take.
How will the label come, over the computer? Is it something I have to print out?
Deb T
Re: Deborah Thomas sent you 90.00 USD
Show Details
Re: Ill Tortoise
Show Details
From
Deb Thomas
To
sapph8888@yahoo.com
Hello TY,
I've decided that I can't in good conscience return the tortoise to you. I am worried that,
because this is an inexpensive tortoise, your vet may decide that it is not worth the lengthy
treatment that it most likely will require. I don't want him to be destroyed. I raised and
bred Sri Lankan star tortoises, among others, for over 15 years and I love them. This
tortoise appears rather old and in addition to the extensive mouth rot, likely has parasites
and possibly other issues. I would understand why a dealer wouldn't want to waste his
money on a single, very ill animal.
I want to bring him to my vet for anti-biotics, I have all the rest of the supplies needed
to treat him. I will send you photos of the vet reciept and of the tortoises mouth. I am
asking, though, that you pleases refund my money. This is traumatic for me, to see an
animal in this condition, but I want to help it.
Before I purchased him from you, I looked up your ratings on the Faunaclassifieds
BOI and saw that you had an excellent reputation. For that reason, I'm hoping that you
will make me, your customer, happy by accepting my request for a refund.
If you do, which will make this whole situation much easier for me and less upsetting, as
I won't be worried about the tortoise and would rather care for him and cure him rather
than rejecting him, I would see no reason not to give you another excellent rating, because it would cause me to believe that you had no idea this animal was ill when you acquired him or
shipped him to me.
Please believe that I am requesting this refund instead of returning the tortoise because
of my love for tortoises and not to make things difficult for you.
I am taking the tortoise to my vet this morning, I would appreciate it if you would refund
my money as soon as possible, because I'm sure I most likely will not have enough to
cover the vet visit and the medicine, both. Once our transaction is done and I've gotten
my refund, I will not bother you about this tortoise, regardless if it survives or not. It
would be out of your hands at that point and my responsibility alone.
Deb T
Deb T
Re: Deborah Thomas sent you 90.00 USD
Show Details
From
Deb Thomas
To
Ty
I don't have a choice? I paid $90 for an ill tortoise, now I have to travel 50 miles to return him,
which will make me feel guilty, not helping him and I have no choice in the matter? When I
sold hatchlings all of my customers were completely satisfied, but if this had happened to me,
one of my tortoises was sent with mouth rot, I would have APOLOGIZED, and done whatever
would make the customer happy. You act like this is "business as usual" for you. Do you think if
that if I report on the BOI that you sold me a tortoise with mouth rot, customers will be lining up
at your door to buy russian tortoises? Whether you knew it had mouth rot when you sent it, or don't
have any idea regarding the condition of the animals that you buy and sell, it looks pretty bad in
regards to your knowledge of the animals that you deal. This situation is why many people choose
to deal with breeders, not dealers. Too many dealers don't seem to care about the animals. Not
impressive to customers. And I notice that you still have your ad up, though I believe anyone,
including me, would believe that this tortoise with mouth rot was in contact with all your other
Russians. You may not think that I have a choice, but you do, get a complaint and a report that
you sell sick tortoises on the BOI, and refuse to make it right, or give me my refund and I'll send you documentation of the tortoises illness. THAT is fair, the customer shouldn't be forced to deal with
this mess.
Deb T
Re: Deborah Thomas sent you 90.00 USD
Show Details
From
Deb Thomas
To
Ty Park
Ty, I'm 54 years old, I was not born yesterday. Most breeders do not waste time treating low-end
animals who need intensive care, you are a dealer. Millions of dogs and cats are euthanized every
year by people who dearly love animals, but you want me to believe that you would adamantly refuse
to euthanize a common russian tortoise, when you make huge profits selling so many animals. This baffles me. You offered to send $10,000 to any legitimate charity for a customer if he proved he was
telling the truth. You could afford to do that, but you won't do this simple thing, to do the right
thing, the kind thing?
Deb T
Re: Deborah Thomas sent you 90.00 USD
Show Details
From
Deb Thomas
To
Ty Park
I can only go by your attitude toward me regarding this problem, beginning with your very
first e-mail. If you were polite and apologetic, I might believe you when you say you'd
treat him. I simply do not trust you and at this point, I'd rather post about the whole
situation on the BOI rather than get my money back.
Dealers and breeders alike are judged not by
how the transaction goes when everything goes smoothly, but by how the seller behaves toward
the customer when things go wrong through no fault of the customer. You seem to think there
is nothing wrong with inconveniencing me, making me feel terrible about a seriously ill tortoise who,
so far, has shown no interest in eating and, according to what I know about this disease, is in
quite a lot of pain, which is most likely why it shows no interest in eating. You haven't the slightest
understanding of people like me who feel bad about rejecting an animal who is in dire need of
help. Is it all about profit? You don't need to answer that. And I'm sure that you can "talk to your
employee" without my tortoise being present.
You cannot even be bothered with an apology. You couldn't be any more arrogant. If you think your reputation isn't worth $90 and an apology, I think people need to know what you think of your customers and how little you know about the animals you're sending out. Why is your ad for the Russians still up, do you keep each one isolated in its own cage. You obviously do not have
them vet checked when you recieve them. God.
Enjoy spending the $90, I'll be at the vet spending God knows what.
Re: Deborah Thomas sent you 90.00 USD
Hide Details
From
Ty Park
To
Deb Thomas
I will refund the money as soon as I have him back. We have no kill policy here at the farm and he will be treated because we have a vet on monthly retainer. He won't cost us any extra to treat.
Ty
Sent from my iPad
Deb T
From: Ty Park <typherp@aol.com>
To: Deb Thomas <sapph8888@yahoo.com>
Sent: Wednesday, July 10, 2013 7:12 AM
Subject: Re: Deborah Thomas sent you 90.00 USD
You act like you are a savior, better than me! The right thing and the kind thing for you to do is to return him so that we can take care of him here. I have a legitimate farm here and I am not like most breeders or "dealer" like you are implying.
Ty
Sent from my iPad
Re: Deborah Thomas sent you 90.00 USD
Hide Details
From
Ty Park
On Jul 10, 2013, at 10:09 AM, Deb Thomas <sapph8888@yahoo.com> wrote:
Re: Deborah Thomas sent you 90.00 USD
Hide Details
From
Ty Park
To
Deb Thomas
I will send FedEx to pick him up. If you wish you can post on BOI if you want.
Sent from my iPad
On Jul 10, 2013, at 10:33 AM, Deb Thomas <sapph8888@yahoo.com> wrote:
Re: Deborah Thomas sent you 90.00 USD
Hide Details
From
Ty Park
To
Deb Thomas
You have not sent any evidence that this tortoise is sick and yet you want me to refund you money? I am being very fair in having him shipped back without any cost to you. I also want him back so that it will be a good lesson for my employee who pick him so that I can show him again what she needs to look for.
Ty
Sent from my iPad
Re: Deborah Thomas sent you 90.00 USD
Hide Details
From
Ty
To
Deb Thomas
You do not have a choice in the matter. I have a very good vet. You will have to return him today.
Sent from my iPhone
On Jul 10, 2013, at 10:09 AM, Deb Thomas <sapph8888@yahoo.com> wrote:
From
Ty Park
To
Deb Thomas
The right thing to do in this case is for you to return the tortoise to me so that I can give him the right treatment. Please return him so that I can give him the right treatment. I also want to see him and have a meeting with my employee so that this wont happen again.
Sent from my iPad
Re: Message about
: Russian Tortoise from
sapph8888@yahoo.com
Show Details
From
Ty Park
To
sapph8888@yahoo.com
CC
lascolindsay@aol.com
I don't know...I can check for you.
Sent from my iPad
On Jul 4, 2013, at 10:33 PM,
dropbox@kingsnake.com wrote:
Re: Message about
: Russian Tortoise from
sapph8888@yahoo.com
Show Details
From
Ty Park
To
Deb Thomas
I can do 35.
Sent from my iPad
On Jul 4, 2013, at 10:52 PM, Deb Thomas <sapph8888@yahoo.com> wrote:
> Thank you!
>
> Deb T
Re: Message about
: Russian Tortoise from
sapph8888@yahoo.com
Show Details
From
Ty Park
To
Deb Thomas
Yes
Sent from my iPad
On Jul 5, 2013, at 4:24 PM, Deb Thomas <sapph8888@yahoo.com> wrote:
$90 to
typherp@aol.com
Sent from my iPad
On Jul 6, 2013, at 8:34 PM, Deb Thomas <sapph8888@yahoo.com> wrote:
Re: Deborah Thomas sent you 90.00 USD
Show Details
From
Ty Park
To
Deb Thomas
Yes if you want to breed them. No if you are not breeding them.
Sent from my iPad
On Jul 7, 2013, at 1:37 AM, Deb Thomas <sapph8888@yahoo.com> wrote:
Re: Deborah Thomas sent you 90.00 USD
Show Details
From
Ty
To
Deb Thomas
Yes but to Alaska there is no morning delivery. You should have by 5pm next day
Sent from my iPhone
Re: Deborah Thomas sent you 90.00 USD
Show Details
Re: Deborah Thomas sent you 90.00 USD
Show Details
From
Ty
To
Deb Thomas
So u want a male right?
Sent from my iPhone
Re: Deborah Thomas sent you 90.00 USD
Show Details
From
lascolindsay@aol.com
To
typherp@aol.com
sapph8888@yahoo.com
Yes, it shipped today via FedEx Priority Overnite Express
track number 5302 1796 5915 arrival tuesday
-----Original Message-----
From: Ty Park <typherp@aol.com>
To: lascolindsay <lascolindsay@aol.com>; Anna Wylie <lascoanna@gmail.com>
Sent: Mon, Jul 8, 2013 5:23 pm
Subject: Fwd: Deborah Thomas sent you 90.00 USD
Sent from my iPad
Begin forwarded message:
Re: Deborah Thomas sent you 90.00 USD
Show Details
From
Ty Park
To
Deb Thomas
CC
lascolindsay@aol.com
Anna Wylie
Please return him I will send a label in the morning.
Sent from my iPad
Re: Deborah Thomas sent you 90.00 USD
Show Details
From
Ty Park
To
Deb Thomas
Yes we have a vet on retainer.
Sent from my iPad
Re: Deborah Thomas sent you 90.00 USD
Show Details
From
Ty
To
Deb Thomas
No I have my own vet.
Sent from my iPhone
Ty Park I Think We should Reconsider his Rep
Ty Park I Think We should Reconsider his Rep
Sounds reasonable to me too.
Linear Mode
