Steven From Big Apple Pet Supply....Unpaid Invoices and Chargebacks

And that is why I do not accept AmEx.

You may have to take him to court over the chargebacks. He has some of the animals or has been paid for them by customers, which means he is selling "free" torts.




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Already spoke with my Attorney today. They are on it. This is why I was also posting letting people know that the animals he is posting he does not have access to. I also cancelled accepting Amex today.

If you shipped the stars - or anything else for which he's disputing/not paying - via FedEx with signature required then you can get a copy of the signature + proof of delivery at:
https://www.fedex.com/apps/fedextrac...&cntry_code=us.

Hopefully that will help with the AmEx disputes.

I didn't ship to him. He keeps his animals here than I drop ship for him. I have the pos for all the tortoises we shipped.

Originally Posted by TheJungleFlorida

I didn't ship to him. He keeps his animals here than I drop ship for him. I have the pos for all the tortoises we shipped.

Ah, got it. You indicated earlier that he "received" the stars, I took that to mean you shipped them to him, not that they were purchased by BA and drop-shipped to their customers.

I was researching what is required to fight an AmEx chargeback for a MOTO transaction since I also accept it. Apparently to guarantee a win you must 1) send the package to the billing address on the card, and 2) show the recipient signed for the package. With the stars being drop-shipped to other buyers you don't have the first two.

It doesn't mean you can't win and hopefully you have enough documentation to convince AmEx that the charges were legit.

I have all of the documentation. My attorney is writing stuff up now. They have all the POs from them. I appreciate you looking into this. I stopped carrying Amex because of this.

What I find most disturbing, is that he still has his advertisements posted and his site is still accepting orders (from what I could tell; the basket works, but I didn't complete payment of course...).
Also, one would think that this type of BOI would be priority #1 for him the moment it posted. I know that, were I in his shoes, I would want to take care of this like ~yesterday~....or at the very least, address it to the community/potential buyers....
~Beau

I opened an auto repair business a few years ago, our credit card processer advised against taking AE. He stated that they automatically side with the customer anytime their customers file a dispute, the vendor normally looses the battle. We did as advised and have never had a problem. Sorry that you are getting burned (I truly hope that it works out for you) .
Good luck!

Sad, they've been in business a long time. Why they would let things escalate like this is puzzeling. I would think the negative attention would be worth more than fighting over a few grand.

Well if someone still wants the animals, maybe they can just cut out the middle man now lol