I have been notified of the complaint and here is my response.
Here are the facts.
1.) The male snow boa was shipped on Oct 8, 2008. Also, shipped in the package was a female dh sunglow (possible super) that Cory wanted, but has yet to pay for. The value of this boa was $600. I can try to dig emails up on this if need be.
- Here is confirmation email of the shipping.
Re:Baker's Boas ViewWednesday, October 8, 2008
Re:Baker's Boas ViewWednesday, October 8, 2008 8:18:53 PMTo:Cory Berensmann
Cc:
Hello Cory,
Thanks for the address. The box for your new kids is ready to roll. I checked them out tonight and they are all doing well. I am sure you will love them. Now don't get bit this time!
Fed Ex Tracking # is 866727583230. It will not show up until about 6pm CDT tomorrow.
http://fedex.com/Tracking
Robert Baker
www.bakersboas.com
----- Original Message ----
From: Cory Berensmann
To: Robert Baker
Sent: Wednesday, October 8, 2008 5:31:24 PM
Subject:
FEDEX address is 5901 lockheed ave, Anchorage AK 99502 I will pick them up there. THANKS ROBERT.
FAR NORTH BOAS!
2.) Cory sent me an email over a month later indicating the male was not eating. Here is the confirmation email. I responded for him to ship the boa back. I called and said that I would take care of him. I offered to give back his money and/or give him value towards something else/or give him a 09 snow boa.
- Here is the email confirmation
Baker's Boas ViewThursday, November 13, 2008 5:39:18 AMTo:Cory Berensmann
Cc:Baker's Boas
Cory,
Hello. Please ship him back asap then to:
Robert Baker
FedEx Kinkos - **HOLD**
2015 Deming Way
Middleton, WI 53562
608-444-8155
Thanks,
Robert Baker
www.bakersboas.com
--------------------------------------------------------------------------------
From: Cory Berensmann
To: Robert Baker
Sent: Thursday, November 13, 2008 2:29:48 AM
Subject:
hi robert, that snow wont eat, I tried to force 1 down his mouth 3 times and he wont have nothing to do it, so I think its time to get him back to you. call me asp, thank you.
907-244-0321
FAR NORTH BOAS!
3.) Here are my terms and conditions posted on my website where Cory ordered the boa from.
Terms and Conditions:
Prices are subject to change. Please call for current pricing.
Payments are required in advance by PayPal (bakersboas@yahoo.com), cashier's check, or money order made payable to Robert Baker. Personal checks along with business checks are accepted, however the check must clear before the animal is shipped.
No international business! I will not accept payments from 3rd party sources. I will not accept a check over the sale amount.
Buyer must sex the boa the boa with in the 1st 30 days for a full refund if their is an error.
Buyer must contact me within the first 24 hours after they receive the animal for a refund if they are unsatisfied. After 24 hours the boas is yours, and you are fully responsible. I will not provide a (full or partial) refund or give credit after 24 hours.
Buyer pays for shipping charges. Shipping is only done through Delta Dash or Fed Ex.
Seller is responsible for live delivery, however the buyer must be present when the animal arrives.
Deposits are non-refundable.
All sales are final.
4.) The boa was for me. However, I did tell Cory that the snow boa was a picky eater and did require more attention than normal. He still wanted the male snow boa. I disclosed everything I knew about the boa prior to Oct 8, 2008 to Cory.
IN SUMMARY, now
129 days later I have a complaint that a boa I sold died. Buyers please understand breeders have no control of a boas health once it is in your hands.
This is a sad situation because I have been in a hospital for weeks sitting with my brother who was in ICU from a auto accident. I have not had time to respond back to emails and phone calls, due to the person obligations I have going on right now. I also carry a full time job (other than boas), so it is really hard for me to not make phone calls during the day. During the evening I have been sitting next to a hospital bed.
Also, what is sad is out of all my customers Cory was one of my very favorites. I would have went against my policy and would have taken care of him. I guess from here on out I am sticking to my policy no matter what.
Thanks Fauna for letting me respond.
Robert Baker
Baker's Boas
www.bakersboas.com