MATT OAKLEY

Originally Posted by kbsnakeyez

And let's not just totally bash Matt either..... Yeah his shipping method could do an about face upgrade!!!!

Maybe you would be singing a different tune if your snakes arrived in a banana box covered with mites?

Matt is like some others selling snakes that are willing to take a few hundred dollars from you for the snake but cares so little about the snakes they are are selling to spend $3.00-$4.00 for an insulated shipping box.

Its so sad that this abuse continues.

Wow, seems like his shipping methods are the same for reptiles as they are for frozen rodents that come from him. I have seen several bad guy threads regarding Matt up here as well as other sites and have personally seen how his rodents were shipped from friends. I would never do any business with him, not judging him just upon his bad guy threads, but by personal experience and also his customer service skills when he trys to stick up for himself. If this gentlemen contacted you right away letting you know he took this animal to the vet and that it had an RI, you should have fixed it right then and there. I understand that you refunded $100 for this, however the one vet visit alone probably cost way more than the $100.

Bad Customer Service = no return customers: just remember this

Originally Posted by Ed Clark

Maybe you would be singing a different tune if your snakes arrived in a banana box covered with mites?

Matt is like some others selling snakes that are willing to take a few hundred dollars from you for the snake but cares so little about the snakes they are are selling to spend $3.00-$4.00 for an insulated shipping box.

Its so sad that this abuse continues.

Hi Ed! On the mite issue.....you might actually be the one to get through to this kid, considering your similar past complaint of allegedly shipping a snake with mites and learning from that mistake. You did have the common sense and decency to send a can of prevent-o-mite (sp?) to your customer (if I'm not mistaken) to correct the problem.

You could be like....a big brother to Matt. Like the Ray Lewis of Reptiles! A Champion veteran! Of assorted mistakes.

Anyway....you took care of it which is the most important thing and for that one time you did I give you credit.

Lets Go Ravens!!! Lets Go Ed Clark!!!

For those who were requesting this information here it is. The first three pages are the snake's history report. Beginning 6/30 and ending 9/9/09. The last three are paid receipts. If needed I will post the history report I'll get tonight when I drop the girl off at my vet to be "disposed" of. She was put to sleep last night via the freezer method. My vet and I discussed our options and he had no problem with me doing this. My fiance' actually had to move her to the freezer from the refrigerator because I couldn't handle it. My only other option was to have the vet inject her heart.

Sometimes bad things are going to happen, and mistakes are going to be made. Matt made a mistake, I gave him the chance to make it right. If none of this made sense to him and he did not believe me when I told her she was sick then he should of bought the snake back from me like I had suggested to him. He did not, and he did not offer to refund my money. This snake would of made more money for me than $500 so for him to say I just want the money is an inaccurate statement, and not appreciated at all.

He is correct. The snake was paid for $490 and he did refund me $100 when I called him the week I got her and told him she was blowing bubbles, had mites, and I was taking her to the vet. No questions asked I received $100 immediately. So she cost me $390 + all the above vet receipts ($117.40).

A person can be judged by their character and the way they react to situations. I question Matt's character, I question his business ethics. I am not out to shut anyone down which is why I waited so long to make this information public, and I fair warned him that if we didn't resolve the problem it would be put on the BOI. Which is to hopefully prevent this from happening again.

Through all of this. I have learned a valuable lesson, and what I will need to do for all future purchases/transactions. It was learned the hard way unfortunately.

sorry to hear you had to euthanize. very sad situation. no respectable breeder or human for that matter would ship an animal that way!

I would like too be one of the first one's to apologize too Trevor for some things I wrote commenting on here. I wasn't trying too defend Matt.... At ALL.. wAS just saying my transaction's went well.... but like I mentioned before I am local too him.... So there for, no I wouldn't of had this type problm with him, And yes your probably correct about the time allocated too him before I get there too pick-up, things seem too look normal and clean. I'm truely sorry that you had too put her down Trevor. DEEPLY....... I hope my apology is acceptd. And let's hope that this shipping practice doesn't ever happen again. Again Trevor I'm sorry.

Trevor,
Take him to court if he doesn't refund your money, sending a snake packages that way is unacceptable.... sending a sick snake is VERY unacceptable. I looked on Matts myspace page and all of his snake looked nasty and their cages were very filthy. I think he needs to learn proper husbandry before he takes on any more animals. Everyone should stay away from Matt Oakley for the simple fact he is shipping live animals in produce boxes. He doesn't understand that he is dealing with a live animal that needs to be treated is care. Matt, do yourself a favor and refund his money, you wouldn't want someone to sell you a sick mite infested animal in a banana box.... when you buy animals from j stone or pete kahl do they come shipped that way? Trevor I'm sorry about your situation, you've spent a lot of money on pure garbage, Matt oakley should be ashamed on himself, as far as I am concerned he is now a liar and a thief. Matt Oakley should not be selling animals period, I will be contacting Jeff Barringer and telling him to ban him from kingsnake for selling sick unhealthy animals to unknowing customers, his care and shipping practices makes our hobby look very bad.

I've glanced at a few photos of his "facility" he posted on his myspace page. I don't know why some people insist on calling their home or apartment or bedroom a facility. It was absolutely disgusting looking at - but I don't actually know how old the photos are and if things may have changed. Right now the place looks like a three alarm fire waiting to happen, a death trap.

When you really look at the whole picture, from his "facility" pictures to his packing job, it doesn't really spell mistake. It spells neglect and all sorts of gross things that don't belong in this hobby. I think the only mistake was his thinking that he wasn't going to get called out on this sooner or later.

Well, Trevor may not get the refund he is completely and entirely entitled to but at least Matt is going to feel the pinch when he tries to sell something here or there.

Pictures of Matts "facility"

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