...or lack there of. I recently had troubles with a carrier who at first couldn't tell where my 7 packages were located. I arrived to pick them up as the online tracking stated they were "ready for pick up". I arrive, stand around for close to an hour while two trucks are being loaded-unloaded only to find out it was for naught. After numerous calls to other parts of the facility to locate my packages I was still empty handed.
Now we get to the 1-800 customer service aspect of this fun ride. Well they assured me that my packages did indeed leave Detroit and they had arrived here. After the clerk and I both spoke to them they said they could only guess they missed that flight and should be on the next one. So all I had to do was wait a few more hours.
Well, that didn't happen. So back to calling customer service. Well this time it turns out I found a woman that could obviously do her job. She located my packages in Illinois and assured me the online tracking would be updated and that my packages would arrive tomorrow via two different flights of which she provided me the flight numbers for. She assured me that she was going to be putting all the info on the desks of two different girls who would be in, in the morning.
Well to the morning and the lack of update for the online tracking and my third call to customer service. Oh joy, now this dingbat tells me she has no idea what I am talking about and that there was nothing left on her desk. So I ask to speak to a supervisor. I am told there isn't one being Saturday morning and their limited crew. Frustrated, I get off the phone.
One thing that can be said about me is that I am persistent so I call right back to get the supervisors name, direct number and ask when would be a good time to call back. I am asked to hold and all of sudden there is a supervisor.
I have no idea how this woman could have gotten to the position of supervisor after speaking (or at least attempting to speak) to her. She was interruptive to the point that I couldn't even finish a single sentence. Well I tried speaking over her and I was told I was yelling at her. I assured her that if I were yelling she would definitely know it. I was merely speaking over her in an attempt to stop her interruptions. This continued over and over again and she then all of a sudden hangs up on me after telling me she will not be yelled at.
So I call back and ask to speak to the supervisor who had just hung up on me. She gets back on the line and I ask her who her supervisor is and she tells me she doesn't have one. I informed her that she was not God and that I wanted the name and direct number of her supervisor, NOW.
She is now seeming to want to help me but is still interrupting my every sentence. I point this out to her each time she does it and she laughs when I do it. She eventually said, "we are on the phone so how am I supposed to now when you have finished talking?" I tell her that if there is sound coming through the phone, that is when she is supposed to be listening and her mouth should remain shut until the sound stops.
After a number of attempts to finish a single sentence I finally got so frustrated I just said "Carol have a nice day" and I hung up. Oddly enough, that was the only sentence she did not interrupt.
The packages arrived finally with damage to two which caused loss/escape from those boxes and loss (death) of a portion of my order.
Here we are on Monday and I am waiting for 9:00 am Central time to call her supervisor. I wonder how this chapter will play out.
I'll update later.
Linear Mode
