Date: Tue, 7 Feb 2006 09:27:02 -0800 (PST)
From:
admin@crestedlady.com View Contact Details Add Mobile Alert
Subject: Phantasticus
To:
Pepperquill1@aol.com
Hi Holland,
The geckos just arrived today and the female was DOA. I smelled her as soon as I opened the box. The male, thankfully, appears to be okay.
I currently have the female in the freezer and will send pictures ASAP.
~Sarah~
www.crestedlady.com
From:
Pepperquill1@aol.com Add to Address Book Add Mobile Alert
Date: Tue, 7 Feb 2006 15:43:49 EST
Subject: Re: Phantasticus
To:
admin@crestedlady.com
Hi,
I am very sorry to hear this.I can try to find you another female asap.How were the temps?I tried to ship as best I could.
Thanks,
Holland
Date: Tue, 7 Feb 2006 13:52:04 -0800 (PST)
From:
admin@crestedlady.com View Contact Details Add Mobile Alert
Subject: Re: Phantasticus
To:
Pepperquill1@aol.com
Hi Holland,
The temps were okay, I received other gecko shipments and everything was fine. The male seems to be settling in alright... he really likes his ficus tree.
I've attached pictures of the female. These were taken after she'd been in the freezer for a few hours.
If you could find another female I'd really appreciate it. I feel bad that Poe doesn't have a lady. Thanks!
~Sarah~
www.crestedlady.com
--(Okay, a few weeks go by, in which I purchase 2 other U. phantasticus from another breeder. I send Holland this e-mail)--
Date: Fri, 24 Feb 2006 07:32:48 -0800 (PST)
From:
admin@crestedlady.com View Contact Details Add Mobile Alert
Subject: Re: Phantasticus
To:
Pepperquill1@aol.com
Hi Holland,
Instead of another female, I've decided to just get a refund for the cost of a female. I purchased one from another breeder at a good price. ($150) Thanks!
~Sarah~
www.crestedlady.com
--(And I get THIS response)--
From:
Pepperquill1@aol.com Add to Address Book Add Mobile Alert
Date: Fri, 24 Feb 2006 15:59:39 EST
Subject: Re: Phantasticus
To:
admin@crestedlady.com
Hi,
I cant give refunds only credit on your next order.
Thanks,
Holland
Date: Fri, 24 Feb 2006 14:22:12 -0800 (PST)
From:
admin@crestedlady.com View Contact Details Add Mobile Alert
Subject: Re: Phantasticus
To:
Pepperquill1@aol.com
Hi Holland,
When I asked if you had a live-arrival guarantee and you said you did, you did not mention anything about credits. I would appreciate it if you would refund the $150 I sent for the female. (Fair market value) Thank you.
~Sarah~
www.crestedlady.com
From:
Pepperquill1@aol.com Add to Address Book Add Mobile Alert
Date: Fri, 24 Feb 2006 23:51:31 EST
Subject: Re: Phantasticus
To:
admin@crestedlady.com
Hi,
I do offer live arrival guarantee.I do not give cash back and I do not know anyone who does.I can give you credit towards your next order like I do with every one else.
Thanks,
Holland
Date: Sat, 25 Feb 2006 08:24:52 -0800 (PST)
From:
admin@crestedlady.com View Contact Details Add Mobile Alert
Subject: Re: Phantasticus
To:
Pepperquill1@aol.com
Holland,
The guarantee on your site reads as follows:
"We accept COD, Money orders, Cashiers checks and Paypal. There is a 5% charge for Paypal.
We ship door to door either USPS or UPS
Live arrival is guaranteed when the Temperatures is in between 90 ninety degrees Fahrenheit to 50 fifty degrees Fahrenheit .
If you do not receive delivery of carriers first attempt, live arrival will not be guaranteed .
Any DOA Must be called in within 12 hours of delivery Pickup is available by appointment only "
Nowhere does it say "credit only". In my six years in the industry, I have never run into a live-arrival guarantee that's credit only when it isn't clearly stated.
In my opinion, our entire transaction was conducted unprofessionally on your part. You never confirmed shipment of the animals, just sent an e-mail stating they had been shipped. Furthermore, if your guarantee was "credit only", it should be mentioned on your website, not after a transaction has gone wrong. I cannot in good conscience conduct business with you again or reccommend you to others. I do not want credit on another transaction with you. I would like my money returned in accordance with your live-arrival guarantee.
If you refuse to return my funds, I am serving you notice that I will be filing claims through both my credit card company and PayPal. Due to the fact that I have dealt with bad sellers before, I can speak from experience when I say that my funds be returned. I do not want to have to put you through the time and trouble of a fradulent seller investigation through my bank and PayPal. I would prefer that we resolve this amicably in accordance with your guarantee.
Furthermore, if you continue to conduct this transaction in the same manner you have up until this point, I will also be posting the details of this transaction on the Board of Inquiry at FaunaClassifieds.com.
Thank you very much for your time,
Sarah Milroy
Owner
www.crestedlady.com
From:
Pepperquill1@aol.com Add to Address Book Add Mobile Alert
Date: Sat, 25 Feb 2006 15:32:29 EST
Subject: Re: Phantasticus
To:
admin@crestedlady.com
Hi,
The website is not finished yet and info is still being added.I know very few people that give money back when something comes DOA.Nothing was done unprofessional on my part.They were shipped with a heat pack in an insulated box and got their next day.When you notify some one the animals have been shipped it means you email them and tell them they have been shipped...I cant think of any other way unless its with a tracking #.I took a look back on the weather on the week they were shipped.I don't remember what day it was so I included temps from the whole week, and every day the temp went below 50.This is from:
http://www.wunderground.com/history/...q_statename=NA a reputable websie.
Feb 6th:
Actual Average Record
Temperature
Mean Temperature 28 °F / -2 °C 33 °F / 0 °C
Max Temperature 47 °F / 8 °C 48 °F / 8 °C 68 °F / 20 °C (1930)
Min Temperature 9 °F / -12 °C 17 °F / -8 °C -23 °F / -30 °C (1989)
Feb 7th:
Actual Average Record
Temperature
Mean Temperature 33 °F / 0 °C 33 °F / 0 °C
Max Temperature 52 °F / 11 °C 49 °F / 9 °C 73 °F / 22 °C (1999)
Min Temperature 13 °F / -10 °C 17 °F / -8 °C -25 °F / -31 °C (1899)
Feb 8th;
Actual Average Record
Temperature
Mean Temperature 39 °F / 3 °C 33 °F / 0 °C
Max Temperature 62 °F / 16 °C 49 °F / 9 °C 76 °F / 24 °C (1954)
Min Temperature 16 °F / -8 °C 17 °F / -8 °C -24 °F / -31 °C (1933)
Feb 9th:
Actual Average Record
Temperature
Mean Temperature 43 °F / 6 °C 33 °F / 0 °C
Max Temperature 70 °F / 21 °C 49 °F / 9 °C 78 °F / 25 °C (1996)
Min Temperature 16 °F / -8 °C 17 °F / -8 °C -17 °F / -27 °C (1933)
I can offer you a satanic female at cost when I get some more.I do not rip anyone off and never have every issue I have had has been resolved or I have tried my best to resolve sometimes the people did not want to cooperate.Let me know what you want to do but my terms have been broken.
Thanks,
Holland
Date: Sat, 25 Feb 2006 15:32:11 -0800 (PST)
From:
admin@crestedlady.com View Contact Details Add Mobile Alert
Subject: Re: Phantasticus
To:
Pepperquill1@aol.com
Holland,
I had asked you to ship the geckos when it was safe. I didn't hear anything back from you for a few days, then all of a sudden I got an e-mail saying they had been shipped. You did not confirm that the weather was warm nor did you ask me to check the weather. It is the responsibility of the shipper to ship when conditions are safe. Not my fault you put your animals in danger. I did not tell you to ship that day, you simply shipped (also without asking if I would be available the next day, so the box could have sat on my porch for hours if I wasn't available) and now you are trying to escape responsibility for your lack of foresight.
When I am done composing this e-mail, I will be filing claims with PayPal and VISA. I am sorry you did not fulfill your obligation and thus solve this problem before it began. I also will be posting details of this transaction on the Board of Inquiry so that future customers can draw their own conclusions about your already dubious reputation. From this point on, please do not contact me, unless it is to refund my money. You can deal with PayPal and VISA, who will be contacting you presently about your unethical business practices.
Sincerely,
Sarah Milroy
Owner
www.crestedlady.com
From:
Pepperquill1@aol.com Add to Address Book Add Mobile Alert
Date: Sat, 25 Feb 2006 19:04:31 EST
Subject: Re: Phantasticus
To:
admin@crestedlady.com
Hi,
Its not my responcibility to know your temps or when I can ship.I sent you an email telling you I was going to ship dont tell me you didn't get it.It has been almost 20 days before you even asked for a refund I assumed you read the terms.My business practices are not unethical.I had two claims filed against me on fuana both were well over four years ago and I did not know about them untill the following year.The first claim was solved days after it had been posted and the other costomer still deals with me.You dont have a leg to stand on with this.You are just upset because the animal came doa and you want your money back.You can not change your mind from wanting a replacement and then wanting money.You have no case with paypal or Visa and I do not use Visa so thier is nothing they can do.
Have a nice day,
Holland
---------------------E-mails Finished------------------------
They really are fascinating little creatures... very odd-looking with funny behaviors. 
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