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Old 12-28-2005, 10:29 PM   #1
madamwlf
Angry Reptile Ron's Online Reptile Superstore

Okay, here is the story. Back on August 9, 2005 my husband placed an order through Reptile Ron's Online Reptile Superstore for 2 t-shirts and 3 very large non-tipping bowls for our burms. Apparently we placed the order right before the big Dayton Reptile show and we were told the order will get filled once the supplier returned from the show. We were told this a week after the order was placed (8/18/05). Not a problem at all for us. Then we got another email stating one of the t-shirts had been discontinued and he needed to pick another one. This was two weeks later after the order was placed (8/24/05). The first shirt arrived sometime around the 30th of August and my husband sent him an email the same day inquiring about the bowls. We were told they would be arriving soon and to be patient. This was the first time we heard of his health issues.

September was a rough month for us. We bought a house, moved and then sold a house. Busy and it flew by. My husband emailed him again on October 3, 2005 inquiring yet again about the bowls. We were told he was in the hospital due to his diabetes and to be patient yet again. By 12 October we were told the bowls were on back order. By this time my husband had picked another t-shirt which happens to be out of print as well. Around the 19th of October, Ron stated he would refund our money and basically that is where we still sit.

Since then he has given nothing but excuses on why he can't refund our money quite yet. The purchase was made with Paypal using a credit card. I know Paypal has their limit but hopefully we can still file a claim with the credit card company. This is completely bad business sense on Ron's part.

Oh, one more thing. My husband did pick another shirt that we were told was shipped on December 7, 2005 but for some reason we still have not received it. I doubt we ever will either.

Give me a second and I will post all the emails. Thanks.

Jeannie M. Cumbo
 
Old 12-28-2005, 10:34 PM   #2
madamwlf
First set of emails

----- Original Message -----
From: "Reptile Ron" <ron@reptileron.com>
To: "Cumbo" <cumbo@cablespeed.com>
Sent: Tuesday, August 09, 2005 6:13 AM
Subject: Re: Recent Order


> Yes I did, thank you very much.
>
> Ron
> ----- Original Message -----
> From: "Cumbo" <cumbo@cablespeed.com>
> To: "Reptile Ron" <ron@reptileron.com>
> Sent: Tuesday, August 09, 2005 5:35 AM
> Subject: Re: Recent Order
>
>
>> /Ron,
>>
>> that is correct the ship to address is the P.O. box that way the mail man
>> doesn't just leave it at our door. as we have had packages just up and
> walk
>> away.
>> Also on the order did ya get the size of XL for the rattler shirt.
>>
>>
>> thanks
>> kyle
>> ----- Original Message -----
>> From: "Reptile Ron" <ron@reptileron.com>
>> To: <cumbo@cablespeed.com>
>> Sent: Tuesday, August 09, 2005 6:05 AM
>> Subject: Recent Order
>>
>>
>> > Hi this is Ron Prince from Reptile Ron.Com. Thank you very much for
> your
>> > recent order and I apologize for the slight delay, but I just gotr back
>> > into
>> > town.
>> >
>> > I just needed to clarify some shipping details. Your order shows that
> you
>> > wanted your items delivered to P.O. Box 525 in Fort Meade, however the
>> > billing address is 1843 Eagle Court. Did this possibly get mixed up?
>> > Normally it is the other way around.
>> >
>> > If you don't mind, please verify address you would like your items
> shipped
>> > to.
>> >
>> > Again, thank you very much for your order and I look forward to hearing
>> > back
>> > from you so we can get your items shipped to you immediately. They
>> > normally
>> > go out the very next day.
>> >
>> >
>> > Sincerley,
>> >
>> > Reptile Ron
>> >
>> > www.reptileron.com


Jeannie M. Cumbo
 
Old 12-28-2005, 10:35 PM   #3
madamwlf
Second Set of Emails

----- Original Message -----
From: "Reptile Ron" <ron@reptileron.com>
To: "Cumbo" <cumbo@cablespeed.com>
Sent: Thursday, August 18, 2005 1:29 PM
Subject: Re: Recent Order


>I just got off the phone from my suppliers. Looks like we placed an order
> at a bad time because everybody is at the huge Daytona Reptile show that
> is
> held annually. I was kinda thinking maybe they were out of town because
> they always send me an order confirmation and this time they didn't.
> Everyone will be back in town next Tuesday the 23rd and they promised to
> get
> your order out to you that very day. It will ship either via the US mail
> or
> UPS, so you will have your items sometime in the middle of next week.
>
> Man, I'm really sorry bout this. This normally is never a problem. The
> Daytona show is huge and it just so happens that everyone is there. I
> will
> be more than happy to give you a nice discount on any future orders from
> us.
>
> By the way, what kind of snakes do you have? I do reptile presentations
> all
> over - it's a lot of fun. Plus we have a TV show about reptiles and
> amphibians. We are going to Peru and Belize at the end of the year to do
> a
> lot of exploring and photography for the show - Should be a lot of fun
> checking out the Amazon.
>
> Again, I apologize for this. I totally forgot it was Daytona Show time.
>
> Ron
>
> www.reptileron.com
>
> ----- Original Message -----
> From: "Cumbo" <cumbo@cablespeed.com>
> To: "Reptile Ron" <ron@reptileron.com>
> Sent: Wednesday, August 17, 2005 6:48 PM
> Subject: Re: Recent Order
>
>
>> kewl,
>>
>> thanks
>> ----- Original Message -----
>> From: "Reptile Ron" <ron@reptileron.com>
>> To: "Cumbo" <cumbo@cablespeed.com>
>> Sent: Wednesday, August 17, 2005 5:24 PM
>> Subject: Re: Recent Order
>>
>>
>> >I will check on the status of everything in the morning and have an
> answer
>> > for you - sorry for the inconvenience.
>> >
>> > Ron
>> > ----- Original Message -----
>> > From: "Cumbo" <cumbo@cablespeed.com>
>> > To: "Reptile Ron" <ron@reptileron.com>
>> > Sent: Wednesday, August 17, 2005 4:11 PM
>> > Subject: Re: Recent Order
>> >
>> >
>> >> huh? went and picked my mail up today, as we had it on hold as we
>> >> left
>> > town
>> >> on the 10th and just got back and there was nothing there. it might be
> on
>> >> it's way back to you?? (not sure how long the Post Office keeps it).
>> >>
>> >> how about the bowls? when will they ship?
>> >>
>> >>
>> >> thanks
>> >> kyle
>> >> ----- Original Message -----
>> >> From: "Reptile Ron" <ron@reptileron.com>
>> >> To: "Cumbo" <cumbo@cablespeed.com>
>> >> Sent: Wednesday, August 17, 2005 3:11 PM
>> >> Subject: Re: Recent Order
>> >>
>> >>
>> >> > Yes
>> >> > ----- Original Message -----
>> >> > From: "Cumbo" <cumbo@cablespeed.com>
>> >> > To: "Reptile Ron" <ron@reptileron.com>
>> >> > Sent: Wednesday, August 17, 2005 1:52 PM
>> >> > Subject: Re: Recent Order
>> >> >
>> >> >
>> >> >> Was it sent to the P.O. Box?
>> >> >>
>> >> >>
>> >> >> ----- Original Message -----
>> >> >> From: "Reptile Ron" <ron@reptileron.com>
>> >> >> To: "Cumbo" <cumbo@cablespeed.com>
>> >> >> Sent: Wednesday, August 17, 2005 2:41 PM
>> >> >> Subject: Re: Recent Order
>> >> >>
>> >> >>
>> >> >> > Have you not received anything uet? You should have had the
>> >> >> > T-Shirts
>> > a
>> >> >> > long
>> >> >> > time ago.
>> >> >> >
>> >> >> > Ron
>> >> >> >
>> >> >> > www.reptileron.com
>> >> >> >
>> >> >> > ----- Original Message -----
>> >> >> > From: "Cumbo" <cumbo@cablespeed.com>
>> >> >> > To: "Reptile Ron" <ron@reptileron.com>
>> >> >> > Sent: Wednesday, August 17, 2005 8:24 AM
>> >> >> > Subject: Re: Recent Order
>> >> >> >
>> >> >> >
>> >> >> >> Ron,
>> >> >> >>
>> >> >> >> when will the items be shipped?
>> >> >> >>
>> >> >> >>
>> >> >> >> thanks
>> >> >> >> kyle

Jeannie M. Cumbo
 
Old 12-28-2005, 10:37 PM   #4
madamwlf
Third Set of Emails

----- Original Message -----
From: "Reptile Ron" <ron@reptileron.com>
To: "Cumbo" <cumbo@cablespeed.com>
Sent: Tuesday, August 30, 2005 4:18 PM
Subject: Re: Recent Order


> They should be arriving soon - Have you picked out a different shirt yet?
> How did you like the one you received?
>
> Thanks so much - please bear with me - I am having some very serious
> health
> problems right now. Life and death stuff....
>
> Sincerely,
>
> Ron
> ----- Original Message -----
> From: "Cumbo" <cumbo@cablespeed.com>
> To: "Reptile Ron" <ron@reptileron.com>
> Cc: "K&J Cumbo" <cumbos@gmail.com>
> Sent: Tuesday, August 30, 2005 3:35 PM
> Subject: Fw: Recent Order
>
>
>> Ron,
>>
>> can ya give me the status on the bowls i got the first t-shirt.
>>
>>
>> ----- Original Message -----
>> From: "Reptile Ron" <ron@reptileron.com>
>> To: "Cumbo" <cumbo@cablespeed.com>
>> Sent: Wednesday, August 24, 2005 12:18 PM
>> Subject: Re: Recent Order
>>
>>
>> > Hey there. I sure do apologize for all the problems here, but we have
>> > another one. The Rattlesnake Skin T-Shirt has been discontinued.
>> > Would
>> > you
>> > mind picking out another shirt or do you want a refund for that one?
>> >
>> > Thanks,
>> >
>> > Ron
>> >
>> > www.reptileron.com

Jeannie M. Cumbo
 
Old 12-28-2005, 10:37 PM   #5
madamwlf
Fourth Set of Emails

----- Original Message -----
From: "Reptile Ron" <ron@reptileron.com>
To: "Cumbos" <cumbos@gmail.com>
Sent: Monday, November 28, 2005 2:30 AM
Subject: Re: Enquiry from store.reptileron.com


> You're welcome, again I apologize for all this mess. I flew to Tucson for
> a
> new type surgery that is supposed to radically change the amount of pain
> due
> to neuropathy. Well, now I have a lot of very nasty scars on my leg and
> ankle, but the operation did not work. I'm seriously considering a
> radical
> treatment for neuropathy that deals with venom from the cone snail. I
> have
> read about other successful treatments using toxins from anything from
> gila
> monsters to coral snakes. Weird huh since I am into reptiles so
> heavily...
>
>
> Thanks again guy,
>
> Ron
>
>
>
>
> ----- Original Message -----
> From: "Cumbos" <cumbos@gmail.com>
> To: "Reptile Ron" <ron@reptileron.com>
> Sent: Sunday, November 27, 2005 9:35 PM
> Subject: Re: Enquiry from store.reptileron.com
>
>
>> Thank ya sir,
>>
>> hope all is going good with you..
>>
>>
>> ----- Original Message -----
>> From: "Reptile Ron" <ron@reptileron.com>
>> To: "Cumbos" <cumbos@gmail.com>
>> Sent: Sunday, November 27, 2005 8:50 PM
>> Subject: Re: Enquiry from store.reptileron.com
>>
>>
>> > Good to hear from you. I will get it ordered immediately for ya, plus
>> > have
>> > your money back on the bowls soon.
>> >
>> > Thanks,
>> >
>> > Ron
>> > ----- Original Message -----
>> > From: "Cumbos" <cumbos@gmail.com>
>> > To: "Reptile Ron" <ron@reptileron.com>
>> > Sent: Friday, November 25, 2005 10:57 PM
>> > Subject: Re: Enquiry from store.reptileron.com
>> >
>> >
>> >> how about this one? sorry for taking so long to get back been busy..
>> > moving
>> >> and stuff
>> >>
>> >>
>> >>
>> >>
>> >>
>> >> Venomous Snakes t-shirt
>> >> [142]
>> >>
>> >>
>> >>
>> >>
>> >>
>> >>
>> >> Venomous Snakes t-shirt
>> >>
>> >>
>> >>
>> >>
>> >> ----- Original Message -----
>> >> From: "Reptile Ron" <ron@reptileron.com>
>> >> To: "kyle cumbo" <cumbos@gmail.com>
>> >> Sent: Wednesday, October 12, 2005 5:35 PM
>> >> Subject: Re: Enquiry from store.reptileron.com
>> >>
>> >>
>> >> > Kyle, I think the second shirt you requested is out of print as
>> >> > well.
>> > We
>> >> > are in the process of changing shirt manufacturers, but take a look
> at
>> >> > what
>> >> > we have and give me an idea of what you would like and I will let
>> >> > you
>> > know
>> >> > if it is available. I updated them recently.
>> >> >
>> >> >
>> >> > Thnaks,
>> >> >
>> >> > Ron
>> >> > ----- Original Message -----
>> >> > From: "kyle cumbo" <cumbos@gmail.com>
>> >> > To: "Reptile Ron" <ron@reptileron.com>
>> >> > Sent: Monday, October 03, 2005 7:08 PM
>> >> > Subject: Enquiry from store.reptileron.com
>> >> >
>> >> >
>> >> >>
>> >> >> would like to know where my order is and what the status is with
>> >> >> it.
>> >> >>
>> >> >> the number is order 92. it was ordered back in august. i got one of
>> >> >> the
>> >> > t-shirts then i got an email reference the other t=shirt being no
>> >> > longer
>> >> > made. i picked another one.. and still have not recieved the bowls i
>> >> > ordered. IF i don't hear from you within 24 hours i am putting in a
>> >> > complaint with pay pal. as my emails to you have not been
>> >> > answered...
>> >> >>
>> >> >> thanks
>> >> >> kyle
>> >> >> 443-889-3908
>> >> >>
>> >> >>
>> >> >
>> >>
>> >
>>
>>
>

Jeannie M. Cumbo
 
Old 12-28-2005, 10:38 PM   #6
madamwlf
Fifth Set of Emails

----- Original Message -----
From: "Reptile Ron" <ron@reptileron.com>
To: "Cumbos" <cumbos@gmail.com>
Sent: Thursday, December 15, 2005 2:25 AM
Subject: Re: Enquiry from store.reptileron.com


> Soon Kyle I am trying to get back on my feet after being devestated.
>
> Ron
> ----- Original Message -----
> From: "Cumbos" <cumbos@gmail.com>
> To: "Reptile Ron" <ron@reptileron.com>
> Sent: Sunday, December 11, 2005 7:24 AM
> Subject: Re: Enquiry from store.reptileron.com
>
>
>> reference to money back from bowls? How long is that going to take to
>> resolve?
>>
>> thanks
>> kyle
>> ----- Original Message -----
>> From: "Reptile Ron" <ron@reptileron.com>
>> To: "Cumbos" <cumbos@gmail.com>
>> Sent: Monday, November 28, 2005 2:30 AM
>> Subject: Re: Enquiry from store.reptileron.com
>>
>>
>> > You're welcome, again I apologize for all this mess. I flew to Tucson
> for
>> > a
>> > new type surgery that is supposed to radically change the amount of
>> > pain
>> > due
>> > to neuropathy. Well, now I have a lot of very nasty scars on my leg and
>> > ankle, but the operation did not work. I'm seriously considering a
>> > radical
>> > treatment for neuropathy that deals with venom from the cone snail. I
>> > have
>> > read about other successful treatments using toxins from anything from
>> > gila
>> > monsters to coral snakes. Weird huh since I am into reptiles so
>> > heavily...
>> >
>> >
>> > Thanks again guy,
>> >
>> > Ron
>>
>> > ----- Original Message -----
>> > From: "Cumbos" <cumbos@gmail.com>
>> > To: "Reptile Ron" <ron@reptileron.com>
>> > Sent: Sunday, November 27, 2005 9:35 PM
>> > Subject: Re: Enquiry from store.reptileron.com
>> >
>> >> Thank ya sir,
>> >>
>> >> hope all is going good with you..
>> >> ----- Original Message -----
>> >> From: "Reptile Ron" <ron@reptileron.com>
>> >> To: "Cumbos" <cumbos@gmail.com>
>> >> Sent: Sunday, November 27, 2005 8:50 PM
>> >> Subject: Re: Enquiry from store.reptileron.com
>> >>
>> >>
>> >> > Good to hear from you. I will get it ordered immediately for ya,
> plus
>> >> > have
>> >> > your money back on the bowls soon.
>> >> >
>> >> > Thanks,
>> >> >
>> >> > Ron
>>
>>
>

Jeannie M. Cumbo
 
Old 12-28-2005, 10:39 PM   #7
madamwlf
Sixth Set of Emails

----- Original Message -----
From: "Reptile Ron" <ron@reptileron.com>
To: "Cumbos" <cumbos@gmail.com>
Sent: Friday, December 23, 2005 11:20 AM
Subject: Re: SHirt


> Hi Kyle. I am tracking down the order for your T-Shirt - It was sent to:
> Kyle Cumbos
> 8304 Pawnee Drive
> Mount Airy, MD 21771
>
>
> on December 7th, 2005.
>
> You should have received the shirt no later than the 9th or the 10th. Is
> the address correct?
>
> I will be refunding your money for the non-tip water bowls very shortly.
> Also I will be more than happy to refund any [Pay-Pal processing fees you
> incurred as well.
>
>
> I will get back with you on the shirt later this afternoon or evening.
>
> Thanks,
>
> Ron
>
> www.reptileron.com
>
>
>
>
>
> ----- Original Message -----
> From: "Cumbos" <cumbos@gmail.com>
> To: "Reptile Ron" <ron@reptileron.com>
> Sent: Wednesday, December 21, 2005 8:27 PM
> Subject: Re: SHirt
>
>
>> when was it shipped?
>>
>> to which address?
>>
>>
>> ----- Original Message -----
>> From: "Reptile Ron" <ron@reptileron.com>
>> To: "Cumbos" <cumbos@gmail.com>
>> Sent: Saturday, December 17, 2005 5:27 PM
>> Subject: Re: SHirt
>>
>>
>> > Please let me know when it arrives - I am trying very hard to get back
> on
>> > my
>> > feet again after all this illness and literal near death experiences.
>> > I want to take good care of all of my customers.
>> > Thanks man,
>> >
>> > Ron
>> >
>> > www.reptileron.com
>> >
>> >
>> > ----- Original Message -----
>> > From: "Cumbos" <cumbos@gmail.com>
>> > To: "Reptile Ron" <ron@reptileron.com>
>> > Sent: Saturday, December 17, 2005 7:41 AM
>> > Subject: Re: SHirt
>> >
>> >
>> >> not yet.
>> >>
>> >>
>> >>
>> >> ----- Original Message -----
>> >> From: "Reptile Ron" <ron@reptileron.com>
>> >> To: "Cumbos" <cumbos@gmail.com>
>> >> Sent: Friday, December 16, 2005 9:03 PM
>> >> Subject: SHirt
>> >>
>> >>
>> >> > Hiya Kyle,
>> >> >
>> >> > Did you get your shirt?
>> >> >
>> >> > Thanks,
>> >> >
>> >> > Ron
>> >> >
>> >> > www.reptileron.com
>> >> >
>> >>
>> >
>>
>>
>

Jeannie M. Cumbo
 
Old 12-28-2005, 10:40 PM   #8
madamwlf
Final Emails

Ron,

This is Kyle's wife and I must say I'm appalled at how you are handling
this. Yes, I know a sickness makes things harder BUT we placed that order
nearly 5 months ago. The money from that order should not have been spent
until the merchandise was in our hands and not a moment before then. Since
then we have gotten nothing but excuses out of you on why you can't refund
the money now. That is not acceptable at all. Since you have such lack of
consideration for your customers, I've had to find other means to adequately
provide a water bowl for my burmese python. They don't get smaller as they
grow, they get bigger and those bowls would have been a great help. As for
the t-shirt you said was shipped recently, I highly doubt that as well. At
this point, I can't believe a thing you say. So much for customer service
these days. Since you've backed us in this corner and I'm tired of all your
excuses, we will be filing a fraud report with the credit card company.
Also, I will be posting your name and your business name on the BOI board of
the Fauna Website and I will be sending you the link. If you care to defend
yourself then please do so. I will no longer be dealing with your company
in the future nor will I recommend your company to anyone else. Your total
lack of care for your customers is deplorable. Thank you.

Jeannie Cumbo

----- Original Message -----
From: "Reptile Ron" <ron@reptileron.com>
To: "Cumbos" <cumbos@gmail.com>
Sent: Tuesday, December 27, 2005 11:07 PM
Subject: Re: SHirt


>I will refund your other money for the bowls just as soon as I can - sorry,
> I have been fighting other demons.
>
> Ron
>
>
> ----- Original Message -----
> From: "Cumbos" <cumbos@gmail.com>
> To: "Reptile Ron" <ron@reptileron.com>
> Sent: Tuesday, December 27, 2005 9:15 PM
> Subject: Re: SHirt
>
>
>> Ron,
>>
>> I talked with my credit card company today, as that is what I used to pay
>> the paypal with and they told me to get all my correspondence with your
>> business/you and to forward it to them. I told them I would not be home
> till
>> tomorrow and it would be a day or so before I could get it to them.
>>
>> I Just would like to give you a chance to get this issue settled with out
>> having to get a mediator involved.
>>
>>
>> thanks
>> Kyle

Jeannie M. Cumbo
 
Old 12-28-2005, 10:40 PM   #9
madamwlf
I will be sending Ron a link to this forum so that he knows it is here and can defend himself if he wishes. Thanks for your time and comments.

Jeannie M. Cumbo
 
Old 12-28-2005, 10:47 PM   #10
madamwlf
Link to Store

Just in case you wish to see what bowls I was ordering, here is a link to his store:

http://store.reptileron.com/product_...oducts_id=1126

Thanks.
Jeannie M. Cumbo
 

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