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Board of Inquiry® This forum is provided exclusively for the discussion of specific persons or businesses in the herp industry. YOUR FULL NAME is required for each message you post.

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Old 11-29-2018, 06:05 PM   #1
RAN Morphs

I did a search and couldn’t find anything. I purchased a banana ball python with a couple other genes from them and I have yet to receive the animal. I found them on morph market. Their communication from the beginning was not great and now I can’t reach them at all. There was a couple days delay due to cold weather and I can understand that. They said my weather looked good for Thursday, which is today. I tried numerous times to call and text them yesterday to confirm shipping with no response and also numerous times today. I’ve left them numerous voice and texts and emails that stated if they couldnt ship today then just refund my money. I’m still keeping my fingers crossed on this transaction but even if I receive my animal they really need to work on customer service. They are located in miami so I know there’s no weather issue there. They do have a Facebook page loaded with their snakes so I hope I’m just being paranoid. Any info about them or what I should do next would be appreciated.
Old 11-29-2018, 06:46 PM   #2
Best of luck Randy. I'm down in FL and just received a shipment a couple of days ago, from two other FL sellers. We've been in a bit of a cold snap but the front is passing and things are warming up, so certainly no reason not to ship imo. I really hope you receive your animal or your refund.
Old 11-29-2018, 06:47 PM   #3
Sorry to double post, but have you attempted to contact the seller via their Facebook at all?
Old 11-29-2018, 07:07 PM   #4
Robert Walker
As you know, they are listed as:
Natalie Siverio
Location: Miami, FL

They have an inactive account here with two additional forms of communication you might try:
Ricardo Siverio
Account: RANHerps
Location: Miami, FL
Phone: 786-587-9832

"RAN", I assume meaning "Ricardo and Natalie"
Old 11-29-2018, 07:27 PM   #5
I did send the a message through messenger on Facebook.
Old 11-29-2018, 07:28 PM   #6
Thanks I did just send them a message to the email you provided. I have tried to call them via the number you provided. They were texting up until a couple of days ago.
Old 11-29-2018, 07:33 PM   #7
I forgot to mention that the animal I purchased many days ago is still listed as available on morph market. I understand people forget to remove animals once they are sold but I’m just paranoid at this point.
Old 12-02-2018, 05:02 PM   #8
Update as of 12/03/18. A few days ago they finally text me and said they had a death in the family and would be out until December 3rd. Yesterday they paypal’d Me a full refund and said that due to weather they were unable to ship. Although they are in Miami and I am in central Alabama and it’s 73 today. I’m happy though, I did get a refund and I could put this matter behind me. Regardless, I do not recommend RAN Morphs. There communication is horrible.
Old 12-03-2018, 02:15 AM   #9
Odd about the weather. FL has been having cold fronts lately but one just ended for us, if ever there was a time to ship, it's now, before the next front hits come Wednesday or Thursday. Regardless, I'm glad to hear you recieved a full refund, Randy. I'm sure you can find another lovely animal from a more reputable or a valuable seller.

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