Quote:
Originally Posted by Casey Hulse
Exactly. I do not think either party handled this situation correctly, Ty was the one who needed to perform, and Michelle disrespected him by calling him out, and she even got Ty to offer up a prize he wanted to keep, but left an option open for her to get nothing.
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AllisonLeigh, how would you feel about someone who called you dishonest or shady?
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Clipped out parts of this post to reply to these. I realize this wasn't aimed at me, but I want to address it since AllisonLeigh was actually agreeing with me.
Here is my perspective: I think Michelle's wording of things,
throughout this thread, have been brusque, even tactless at times (no offense, Michelle) and I can
absolutely see how it could rub someone wrong. Based on her communication with him, I can completely see why Ty would not want to do business with her and as a businessman, that is 100% his right.
HOWEVER...
And this is where my perspective changes.
When you go out and make a public spectacle like his raffle, you are obligated to be
better than those with whom you are working. You are obligated to set the example.
There is a phrase in customer service, "The customer is always right." And the truth is, no, they're not, but when you're
dealing with the customer, you should always treat them as if they are. That may mean as soon as you hang up the phone with them, you call them every kind of name you can think of, but you have to have the decorum to smile and play nice while dealing with them. That professionalism goes a long way.
It seems as though, because this was a raffle, Ty didn't see fit to treat Michelle with that kind of professionalism. I completely get where he'd be insulted, I would be in his position, but she did win fair and square, and the faster, more painless solution would be to give her one of the two prizes and then block her and have her out of his hair. I don't think
anyone blames Ty for
disliking Michelle, he has every right to do so. The problem is that you can't let a knee jerk bad emotional reaction destroy your professionalism.
To answer the question you posed to AllisonLeigh: In Ty's shoes, I would've sent her the money, not the lizard, because he had her PayPal address from the IRCF. I would've said "I don't wish to deal with you any longer, you are becoming confrontational and this is unprofessional for both of us. Here is the money from the prize agreement, please do not enter any more raffles of mine in the future," and then I would've blocked her upon confirmed receipt.
Probably not what she WANTED, since she's made it clear she wanted the tegu, but at least then she got something, no one could accuse me of being dishonest, and I wouldn't have to deal with her at all. Instant end of transaction that doesn't paint
me as the difficult party.
Just my opinion (: I know it differs from yours, but I hope you can understand some of where I'm coming from here!
Again: Sorry Michelle - I'm not trying to attack your character here, you seem like a nice woman, it's just that I can completely see his side on
that front because of how you worded things, intentional or not. Two sides to every story.