Bad Guy Rhode Island Reptile Enclosures: Warning - Page 5 - FaunaClassifieds
FaunaClassifieds  
 Sponsors »  Breeders | Dealers |  Importers/Exporters | Caging | Feed | Supplies | Services | Events 
  Inside FaunaClassifieds » Product Reviews |  Classifieds!   | Photo Gallery   | Banner Advertising 
 
  Want to help support this site? Click here.

Go Back   FaunaClassifieds > Reptile & Amphibian - Business Forums > Board of Inquiry®

Notices

Board of Inquiry® This forum is provided exclusively for the discussion of specific persons or businesses in the herp industry. YOUR FULL NAME is required for each message you post.

Reply
 
Thread Tools Display Modes
Old 03-18-2016, 12:20 PM   #41
shammond89
I hate to bad mouth anyone but I think you guys underestimate the amount of straight up bs we have been fed here. I have dozens of screenshots with promise after promise of delivery and crazy lists of excuses. Not only that, but with his first few promises, I paid for two more snakes that are still waiting to be shipped because I have nowhere to put them. So now it's causing problems for the guyi bought them from as well. Jim told me he refunded my money, but there is no money or even pending transactions showing up yet, so the waiting game continues.
 
Old 03-18-2016, 12:27 PM   #42
Rhode Island Reptiles
I did indeed refund, It's only been a little while and you paid via debit or credit card, so depending on your financial institutions Process and procedures, Unfortunately i cannot make it move any faster, if i could I certainly wood.
 
Old 03-18-2016, 12:29 PM   #43
shammond89
Not saying you didn't do it. Just stating that this transaction continues to bite me in the ass.
 
Old 03-18-2016, 01:31 PM   #44
MissFirefly
Quote:
Originally Posted by Rhode Island Reptiles View Post
about the phone thing... , my "day Job" does not allow the use of cell phones due to equipment and servers etc. we work in mechanical rooms and basemtns where most networking equipment is held, Generally speaking there is little to no service,

When i don't answer it's never on purpose, Which is why, when you don't hear from me and i text, Again one day I can do the building full time and not have to deal with those types of issues.
While I appreciate respecting your day job, you can't use that as a crutch to not be in regular and clear communication with your customers. Sounds like you have probably taken in more orders than you can reasonably handle and instead of being straight forward about delays provide excuses and spotty communication.

Again, I do not believe you are out to scam people but it is your responsibility to meet reasonable deadlines and if you can't, be honest and in touch with your customers. Telling your customer that you are on route with enclosures and then just failing to show up without any contact is inexcusable.
 
Old 03-18-2016, 01:42 PM   #45
Rhode Island Reptiles
I agree. No excuse at the end of the day. My day to do should not fall onto the customer.
 
Old 03-19-2016, 09:30 AM   #46
minicopilot1
Scammer!!!!!!!
 
Old 03-19-2016, 11:00 AM   #47
Mister Internet
Quote:
Originally Posted by Rhode Island Reptiles View Post
I agree. No excuse at the end of the day. My day to do should not fall onto the customer.
Do you admit, then, to knowingly lying to customers about being en route with cages when you never intended to be? And to telling two separate customers that you were delivering their cages at the same time, with no intention of delivering either?

I get that this guy is swamped and trying to dig his way out, but I feel like people are giving him a pass on a lot of shady misdirection/lying to keep the house of cards standing. He may very well be a "good guy" who just got behind, but an honest businessman does not lie to customers about deliveries that are on the way, or that he's heading out in the car to deliver, and then not show up... this is merely a variation on "the check's in the mail". Is everyone really willing to overlook all that as just "well he's a good guy who got behind"? When a good guy gets behind, he doesn't flat out lie to his customers, does he?
 
Old 03-19-2016, 11:16 AM   #48
Rhode Island Reptiles
NO. not at all, 1. IM not a scammer, if i fail to deliver on time, and a refund is requested then a refund is given immediately.
2. I did not lie, I actually was in route, Had an issue when my phone die which was also my GPS. ,
WE get busy, I tell the truth about what is happening at any given time. With any Custom build things happen which I do not have to explain, Manufacturing issues, Changes in Designs, Supply delays from 3rd party vendors, or even layaway clients. Thats why The OP had two brand new cages delivered to his home at 11pm at night just so his animals would have a proper home.. Thats 1000.00 worth of cages, Heatpanels and lights.

Ive apologized, Ive issued refunds, and gone above and beyond to try and right any wrongdoing i may have caused by being late on delivery.

As a business thats all i am able to do. I do apologize that i Couldn't deliver in a timely manner but these things happen and I clearly outline that very fact both in the original invoices and all over my website.
 
Old 03-19-2016, 06:07 PM   #49
BeauBoi
Quote:
Originally Posted by Rhode Island Reptiles View Post
NO. not at all, 1. IM not a scammer, if i fail to deliver on time, and a refund is requested then a refund is given immediately.
2. I did not lie, I actually was in route, Had an issue when my phone die which was also my GPS. ,
WE get busy, I tell the truth about what is happening at any given time. With any Custom build things happen which I do not have to explain, Manufacturing issues, Changes in Designs, Supply delays from 3rd party vendors, or even layaway clients. Thats why The OP had two brand new cages delivered to his home at 11pm at night just so his animals would have a proper home.. Thats 1000.00 worth of cages, Heatpanels and lights.

Ive apologized, Ive issued refunds, and gone above and beyond to try and right any wrongdoing i may have caused by being late on delivery.

As a business thats all i am able to do. I do apologize that i Couldn't deliver in a timely manner but these things happen and I clearly outline that very fact both in the original invoices and all over my website.

For what it is worth (which isn't much), I believe you. Further, I commend you for giving the customer "loaner-racks", as I think that is reflective of good business ethics.
With that said, take it from me (as a small business owner myself), it would behoove you to really re-evaluate your production times (and add a "buffer" of time to that estimate of ~20%!!!) so that things like this don't occurs in the future.
From reading the posts of dissatisfied customers, I don't really see that there is anything more that you can do at this time to rectify this situation. I think you have done your best to rectify what you could, but you are just going to have to chock some of this up as a learning experience and try to give better estimates in the future.
Best of Luck,
Beau
 
Old 03-19-2016, 06:34 PM   #50
Chris Kennard
Quote:
Originally Posted by MissFirefly View Post
Would recommend laying out your timeline - when you first made contact, when you paid, and the promised delivery date. Also helpful to share any communication you have had (emails, FB messages, texts) to backup your story.

If you paid via PayPal or with a credit card, would see about submitting a claim to get your money back.
I'll never understand why people don't post all of their information right out of the gates. Nothing but fragments in this thread.
 

Join now to reply to this thread or open new ones for your questions & comments! FaunaClassifieds.com is the largest online community about Reptile & Amphibians, Snakes, Lizards and number one classifieds service with thousands of ads to look for. Registration is open to everyone and FREE. Click Here to Register!

 
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
UPDATE: Rhode Island Reptile Ban Tabled USARK.Jonathan.Brady General Legislative Discussions 0 02-19-2012 12:10 PM
Stop Rhode Island Reptile Ban EricWI General Legislative Discussions 0 01-31-2012 06:19 AM
Rhode Island Skiploder General Legislative Discussions 4 01-26-2012 10:52 AM
[For Sale] Reptile Vision cage 48" wide - 28" deep - 28" high $190.00 PU only Rhode Island iiicroweiii Caging, Supplies & Services For Sale/Wanted 0 12-17-2011 10:26 PM


All times are GMT -4. The time now is 02:38 PM.




Ebates Coupons and Cash Back



TESTING!
Fauna Top Sites


Powered by vBulletin® Version 3.7.3
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.
Page generated in 0.04194903 seconds with 11 queries
Content copyrighted ©2002-2014, FaunaClassifieds, LLC