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| Board of Inquiry® This forum is provided exclusively for the discussion of specific persons or businesses in the herp industry. |
08-31-2014, 11:33 PM
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#41
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While I can appreciate the OP's disappointment and need for a swift resolution, his communication reeks of entitlement and condescension. Unless I've missed it amongst the screen shots, he did not even muster a single, simple "thank you". Based on the documentation provided by the OP, I'd be thrilled to receive such excellent customer service in light of the unfortunate DOA. Darien, you did precisely as you should and have now won me over for future Dubia colony establishment.
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09-01-2014, 12:32 AM
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#42
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Quote:
Originally Posted by Quantum Varanics
While I can appreciate the OP's disappointment and need for a swift resolution, his communication reeks of entitlement and condescension. Unless I've missed it amongst the screen shots, he did not even muster a single, simple "thank you". Based on the documentation provided by the OP, I'd be thrilled to receive such excellent customer service in light of the unfortunate DOA. Darien, you did precisely as you should and have now won me over for future Dubia colony establishment.
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I really appreciate the kind words. I've had a lot of negativity thrown my way from this whole thing, and I'm happy there are some people who understand my point of view.
Darien
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10-03-2014, 08:33 PM
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#43
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Two weeks ago I received a small shipment from Darien. I ordered 200 one inch roaches, egg flats, and roach chow. Everything arrived in perfect condition and there was not one single DOA. The weather at both ends was pretty hot but they still all made it. The packaging was top notch as well. I received numerous e-mails communicating the various stages of the order along the way. His website is well laid out and all terms and conditions are plainly stated. Long story short, be prepared to receive future orders from me Darien.
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Darien Dubia Poor Customer Service
