Big Cheese Rodents is HORRIBLE

Originally Posted by Buzzard111

I did not have a good experience with Big Cheese either, customer service is the worse. Since then I have been using American rodent. They actually treat you like a human being.

What was your experience? Please post details.

Kindest regards,

Amanda Rose

I've used them for for years and never had an issue. Chris has always been very professional and rodents are top quality and top of the line!!!!!

I've had good transactions with them over a few orders. The rodents have arrived clean and appeared fresh. I've been satisfied as far as size goes except for my last order; some 'large' mouse pinks were the same size as what they sell as 'small', and a pack of weaned rats were the same size and weight as their rat pups. These items technically fell within their guidelines of weight variation at the minimum, but I have come to expect more consistency from Big Cheese.

For shipping, my orders have arrived with a generous amount of dry ice and they insulate well. Transit has taken up to three days (perhaps four – I can't recall) and I've never had anything arrive that wasn't deeply frozen. I can't comment on customer service as I haven't had a reason to use it. The only improvements I would like to see are resealable packages and labels with date of packing.