from Savanna White <gabriels_mom08@yahoo.com>
reply-to
gabriels_mom08@yahoo.com
to e s <6g72stick@gmail.com>
date Sat, Jan 17, 2009 at 11:07 PM
subject Bearded Dragons sent to us.
mailed-by yahoo.com
signed-by yahoo.com
hide details 11:07 PM
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When we got home today the 5th dragon had passed away. It had some bruises from the shipping but I was hoping he was going to be ok. I am out 220 dollars with 5 DEAD DRAGONS and we have not been able to get ahold of you. I have sent the pics and was told you was going to call fed ex. I need this taken care of. I am VERY upset about the whole deal. I am just glad I wasn't the one who opened the box, Ryan was. I don't know how i would have responded. I expected 5 healthy bearded dragons and instead i got 4 dead and 1 that was barely moving, and he passed away also. I know that isn't your fault but I expected fed ex to be contacted and for this to be taken care of by now.
another email that I just found clutttered in the over 100 emails...
Subject: what happened jan 17th.
From: "Savanna White" <gabriels_mom08@yahoo.com>
Date: Sun, January 18, 2009 8:22 pm
To:
contact@dragonfortress.com
Priority: Normal
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Ryan found them dead with in 5 minutes of them being delivered at 11:34 A..M.
The outside of the package has a hole in it where it was dropped. The corners were
smached in, the interior styrofoam was broke. The interior deli cups were damaged.
The 2 large 9 inch females were in 1 deli cup and the 3 babies were in another deli
cup.
One of the large females stomcah was ripped open due to rough handling. the other
had severe brusing and was still swollen from when she passed.
the 2 babies in the other deli cup were bruised and one of them was ripped open.
there was 1 still alive. he was underneath the 2 dead ones.
the smaller of the dead babies was stiff and dried out. He had to be killed jan 16th
after he put them in the mail.
the other baby that died had it's stomach ripped open and their cup was dented at
the top
I first saw them at 11:43. Ryan and AJ had already moved them from the package and
put them back.
The one that was alive (had bruises on his body) was placed in a aquarium with a
heat light, water, and food. He later passed away.
Ryan called Fedex first at 11:45 and was on the phone for 5 minutes and 23 seconds.
I made a claim on the internet later that day. I don't remember the time.
I called fedex at 11 :10 pm last night and made the complaint over the phone. I was
on the phone for 7 minutes and 15 seconds.
I was told that fed ex does not ship live animals and it shouldn't have been
accepted.
He told me that the systems were down until 8 am and I would have to call back then
to get any more info.
From there I contaced edwin.