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Shipping Forum for all issues concerning shipping, shipping companies, and anything directly related to moving animals and products via commercial carriers.

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Old 02-21-2004, 02:13 PM   #31
Brian Oakley
I follow you and maybe I was not understanding that to begin with. I think there is a way to work around that. I PERSONALLY do not care if it is late, although it would be an inconvienience, but as long as it gets there I will be happy.
IF it is lost, I think there is not reason we cannot get them to understand how silly it would be to charge us for a service that was not fulfilled.
Old 02-21-2004, 02:26 PM   #32
Joel R
Lets Hope.

Joel Roberts
Old 02-21-2004, 03:42 PM   #33
What I am saying is they gurantee every package to arrive by a certain time 10:30 am , 12 noon or 5 pm... If it is late you get a refund on shipping costs... Once you sighn this contract that will not be the case, which is not the way UPS or DHL do it
UPS and DHL, as far as I know, also will not give you a contract stating that they will ship live harmless snakes for you. So if you need to ship live harmless snakes, the point is moot.

If your package is late via UPS, and your customer calls them up screaming and yelling that there are live snakes in that box and they need to deliver them NOW, well, that certainly could ruin your current relationship with UPS. Maybe UPS will refund the shipping cost for that package and in the same breath tell you they are not accepting any more of your packages.
Old 02-21-2004, 03:53 PM   #34
Brian Oakley
That is more or less what I was trying to say, Rich. Thanks!

You can complain all you want to any of the companies. Bottom line is that only FedEx, at this time, is offering to work with us (snake people).
Not to be rude, but you can always go about it the way you have been and not worry about dealing with FedEx if you do not like it. I, on the other hand, choose to go by the few rules that they have appliled in order to know that I can get my snakes to people. With that said and like I have stated before, I will continue to use Delta, which in my opinion, is the best way to go. I only have FedEx as a bak up for those that I cannot convince to go the quicker, safer, more reliable route, even if it does cost a few extra bucks and they have to drive to get the snake.
Old 02-21-2004, 07:16 PM   #35
Ok, all of these posts are talking about snakes, but what is FedEx's policy on shipping lizards (leopard geckos). Also, when going through the process of setting up the FedEx online account, did anyone else get charged $20, because I did?!


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