Big Apple Herp

Big Apple for any purchase as they are a very bad operation to deal with . Steve never sees what he is selling. Its all brokering with other people (unidentified) who ship the animals. Secondly there 72 hour guarantee is contingent upon YOU paying for the return of the animal to them as well as paying again for reshipping if it ever occurs ! In most cases they hide behind there TOS and it becomes very difficult if not impossible to charge back a credit card sale unless you send back whatever is being disputed at your cost !

Steve never emails, but some unknown person by the name of Andy (no last name) is the only communication by written word, and he constantly refers you to the terms with no help in resolving anything that could lead to an amicable solution..

I could be more specific, but its a bad operation and I strongly suggest that you read there terms very carefully as the resource is very limited...

Well said,
A clear warning to all,IMO the animals in question should have never been shipped in such condition.

Better deals and over all quality can always be had dealing with
smaller scale hobbisit.

Originally Posted by KNOBTAIL

Big Apple for any purchase as they are a very bad operation to deal with . Steve never sees what he is selling. Its all brokering with other people (unidentified) who ship the animals. Secondly there 72 hour guarantee is contingent upon YOU paying for the return of the animal to them as well as paying again for reshipping if it ever occurs ! In most cases they hide behind there TOS and it becomes very difficult if not impossible to charge back a credit card sale unless you send back whatever is being disputed at your cost !

Steve never emails, but some unknown person by the name of Andy (no last name) is the only communication by written word, and he constantly refers you to the terms with no help in resolving anything that could lead to an amicable solution..

I could be more specific, but its a bad operation and I strongly suggest that you read there terms very carefully as the resource is very limited...

I have always ordered reptile supplys, not actual reptiles. I dont like the idea i cannot see the exact specimen im purchasing. From what i read, it seems as though they did try to make it right.

is there ability to provide NO REFUND nor a replacement if its living.. In my particular case, I received a blind False Cuban Chameleon. The size was wrong, the sex was questionable, and the guarantee of it being healthy could not have been verified by Steve as he NEVER even saw the lizard. The false chameleon was emaciated. Thats what you get..from Big Apple

If you complain to much, you then get an email from Andy ( whoever he is, indicating that the discussion is over, that the terms outlined are what we have to deal with.)

In my case, I refused to send back the lizard as I feared it would be doa on arrival.. I lost the charge back becase of that. Secondly, had I sent it back according to there terms it has to be at my expense. Finally if it arrived dead, I would have no way of proving that the lizard was alive when I shipped it... I paid $ 525.00 for that one lizard. What you see is the condition I receved it in.. Enough said... JERRY

Something needs to be done with the terrible condition the animals being sold are in. With canines there are laws in place that require breeders/sellers to provide a full refund regardless of time involved or vet care for the animals when it is shown to be a genetic defect with the animal. Time of ownership being of zero concern, also nullifying any warranties on the sellers part. With the right lawyer I am sure the same would be found with any other animal in the pet trade. This hobby is over run by people and the assumption that the proper wording in their terms of sale or a week, or month, or year nullify any obligation when an animal they sell has a genetic defect.

Relatively few of the problems are genetic defects, though.

Big Apple: Send the animal back, we'll refund your money

Izoid: I'll keep her. <--- It was your choice, regardless of reason. You chose not to get a refund when it was offered. Bad choice. Now they have no further obligation to you.

I wouldn't feel obligated either given the circumstances.

That is true Harald, but in this case (if the vet is to be believed) the OPs boa would appear to fit into the genetic defect catagory, which in turn would nullify the sellers TOS, no matter how much they want it not to. Of course that would depend on getting the proper ducks in a row documentation wise.

Oh, yeah, the OP....forgot about him, this thread is a few months old.

i posted on the thread not because i didn't belive the animals are in bad shape, but because the guy that started it made claims & said he had proof but asked over & over again to show it. He later said he'd show in with in the week but NOTHING.

i just dont like it when "they" say they have proof, but then just want everyone to take their word.... No offence to anyone just my personal opinion