Just felt I should add my own positive experiences.
First order consisted of flexwatt, a dimmer, and a Helix DBS-1000.
They actually phoned me that evening to let me know they were out of the DBS-1000 model I had ordered (two-prong) and offered me the more expensive three prong at same price.
That was awesome. I had just taken in a foster Boa "with setup" - only setup did not consiste of any thermal control and the heat lamp wasn't keeping that poor snake warm enough.
Had they asked me to pay the extra few bucks, I would have done it - I needed that thermostat and flexwatt - but I was VERY glad that they didn't delay shipping and wait for what I had ordered to come in. The no cost difference to me was icing.
I was so impressed that to my next order (deli cups and more flexwatt) I added a hat to advertise their business
Like my first experience, shipping was fast and well packed.
The are Über Good Guys.