Jason Perillo- Protean Terrarium Design

You know that one time you don't check the BOI and it bites you in the rear? Yeah.

On October 28th I placed an order for one of their larger, standard-sized terrariums. The shipping section on the website says a turn around time of 6 to 10 weeks for *custom* orders. On January 31st I messaged them on facebook asking for an update. I got an immediate reply to that message stating he was not in front of his computer and asking for which size. I replied promptly.

On Februrary 3rd, I had still received no reply. I messaged again, stating a response by no later than 2/5/18 evening. And then becoming suspicious I looked him up on here and saw all the bad threads from 3 years ago.

On February 5th, my order status was changed to awaiting shipment but still no message from the company. No shipping number was given.

On February 15th, I request an update on shipping status.

It is now 2/20/18 and still no contact. I have called my credit and filed a dispute. Included in the email to my credit card company were the screen shots below as well as links to threads detailing the same past behaviour.

additional screen shot of the complete number of emails I have had from this company.

Instead of sending Facebook messages, have you tried emailing or calling the company?