All-pro shipping?

Just wondering if anyone else has had extra charges appear weeks after a shipment has been made through Ship Your Reptiles? Dimensions are entered correctly and boxes are weighed. I've had this happen a few times over the last few months. Maybe I am doing something wrong.

Thanks in advance.
Brandon Osborne

Have you asked THEM about this situation?

Did you schedule a pickup or drop off the package?

If you did pickup, there is an extra pickup charge that is applied.

I've never been charged a pickup fee I don't think, unless it's included in the original price? I have been charged for miss weighing a package though.

I emailed them last week when I noticed the charge. I always drop the shipment at the warehouse. I weigh everything before I book the shipment and use pre-measured boxes. I'm not trying to call them out on anything. Just asking to see if anyone else has had it happen to them.

I wasn't suggesting that you were calling them out.....but they would probably be in the best position to explain the extra charge.

As far as pre-measured boxes, you can't always count on that. Sometimes the boxes are a little off, and sometimes the way we pack/seal them changes the size. If FedEx measures, and the box is 1/4" over....they round up an inch for that measurement.
My 12x8x6 boxes get billed at 12x9x7 (I got them on sale because they were a little shy of 12 inches long, or it would probably be 13x9x7)

You are right Harald, that inch round up is very common for both FedEx and UPS. Box manufacturers spec a box, for example the 12x9x6 box, based in INTERIOR measurements. The outside measurement may be slightly larger, depending on how the box is glued up, and then taped up. Any bulges count as over as well.

It doesn't make sense to spec interior dims, but that is what they do. We encourage folks to measure each individual box to enter actual dims in for an accurate rate.

Brandon, I sent you an email with more details on the dims of that particular shipment.

Thanks Robyn! I'll start being more specific from now on.

Originally Posted by robyn@Pro Exotics

It doesn't make sense to spec interior dims, but that is what they do.

Wellllllllll.......it makes sense if you've got an item of known dimensions that you want to fit inside a box.

Aha! I never considered that!