I have also purchased an animal from then recently. I was not going to post on here for push it any further after receiving the email from them but this is just making me mad. It seems as if it was never their fault if something goes wrong. I understand that the seller can have a lifetime replacement guarantee but I didn’t even feel any remorse from them. The animal cost me 200 plus shipping and it took me 2 months to save for this little guy with my disability and to have all that go up in flames sucks. This post took a bit to write and with internet going out an hour or so ago is a little behind.
Well here is the back story. I purchased a Roughneck monitor from them towards the end of last month. Payed over the phone for it on a Monday and received it on Tuesday. When I opened the package everything looked fine. He was shipped with a baby turtle that I had also purchased. He was placed directly into a 10g quarantine tank. Yes I know this tank is a bit small for long term but wanted to make sure he was eating and drinking fine. I called them a short time after I received the package letting them know that everything looked great. I did not offer any food for the first 24 hours to help reduce stress. On wed I offered him several different items to see what he was interested in, all of which I was told he had been eating. He went after nothing. All he did was stay under his hide. Never basked. Did spend a few nights in the water bowl. On Thursday I called trying to figure out why he was not eating. At this time I was told that he still might be stressed and if he hasn’t eaten anything by Monday to give them another call. I also reconfirmed the types of food that he had been eating. On Tuesday I decided to drive about 2 hours up to my moms house so that I could see the vet there. Since where I live there is no small animal or reptile vets I figured this would be the best. I placed the little guy in a rubber made tub for transportation and figured if he was having issues I did not want him eating any of the bedding or anything. The soonest time I could be see was Wednesday afternoon. I set up the appointment and then proceeded to get some items to see if I could try and force feed the little guys something. This was no good. I was more scared of hurting the brittle little animal I think. Well when I got up I went to check up on him and he was dead. Sadly he did not make it through the night was was unable to have the vet take a look at him. Over a period of a week I only have him kinda try food 2 times and that was only after I stuck his face in wet cat food and the only thing he did was lick a very small amount off his face and then called it quits.
When I called to ask questions before I bought the little guy I was told that they have 6-7 of them. I ended up ordering mine about an hour later. The weird thing is that every time I called the person always went right into the”man I remember that little guy and he always ate so well for us” crap. Even when they did not know the name of the buyer they always knew which animal I was talking about.
Here are the emails:
From: James Robinson [mailto:hallowedone87@yahoo.com]
Sent: Wednesday, May 22, 2013 8:10 PM
To:
info@undergroundreptiles.com
Subject: Dead roughneck monitor
Hello,
I am very sorry that we would talk under these circomstances. As I said on the phone earlier today. I received a roughneck from you guys on Tuesday of last week. About an hour ago I found him dead. I have not been able to really get him to eat at all. A little bit of cat off here and there but nothing much at all. He also has been very lazy. Not moving much in his cage. A little more active when out. Up until yesterday I had him in a 10g tank with a hiding place and branch. Cypress mulch was the bedding. Big enough water bowl for him to fully get into. The lighting was a ZOO MED UV/UVB bulb and a red 60w bulb for heat. The cage was right around 86 on the cool end and his basking spot was right about 98. I never once saw him back and when put on the log he would run straight back to the hide. Humidity was at 65-70 all the time. Yesterday I placed him into a plastic tub because I needed to go to my moms for a bit and I wanted to keep a close eye on him. The lights came with him as well as a UTH. For this tank I used paper towels. The heat and humidity were kept at the same levels. He was rubbing his face a but more than normal, the same way a snake would if it had RI but there is no sign of RI at all. If you have anymore questions email me or give me a call at 719 440 2692. Thanks. I have also attached some pics as requested. Thanks again for the help.
James Robinson
This is the one I got back.
Unfortunately a 10 gallon setup and the plastic container with heat mat is not a proper setup for this animal. How were you able to check temps? Because you are one of our customers though the time has elapsed on the live arrival guarantee portion I would be happy to offer you another animal at a discounted price. Feel free to call me or email back with any questions. Thank you.
--
Ryan B.
Underground Reptiles
Phone: 954-428-8005
Web:
http://undergroundreptiles.com
And the response I sent back to him.
Good after noon,
Both of those cages were temporary. I just wanted to be able to have a close eye on what he was doing. I uses 2 sets of thermometers and hydrometers plus have a temp gun on me at all times. Trust the temp gun more than anything though.
Thanks again
James Robinson
UnderGround Reptiles should stay underground
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