A couple of mornings ago I sent the following to Mr. Rolstad;
From: John & Rhonda [XXXXXXXXXXXXXXX]
To: 'chamsbeardiesballs@yahoo.com'
Mr. Rolstad,
A complaint has been made against you on the Fauna Board of Inquiry which could affect you future business if left unanswered.
http://www.faunaclassifieds.com/foru...d.php?t=107727
I am sure there is some misunderstanding involved which could be easily cleared up with your response.
Sincerely,
John E Dove
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I just received the following email in reply;
From: Jim Rolstad [chamsbeardiesballs@yahoo.com]
To: John & Rhonda
John -
I do appreciate the fact that you notified me of this complaint. However, I am not a member of this forum and at this time have no desire to register as one. Though I would not expect the complaining customer to do so, I would hope that they would proceed by posting the info in my replies to them (since they logged their initial complaint). Furthermore and only after receiving their order, though justified at the time, I would also hope they would remove their complaining post. They have been more than patient throughout this transaction and I feel they will do the same as I have tried to do and make this right. Their order was supposed to have been sent within a reasonable time frame, when I had told them that it was on the way but in fact had not yet been sent...a perfect example of the adage "if you want something done right, do it yourself". They have since been notified that not only has their order been sent recently and though the circumstances were beyond my control, I added 50% to their order . This entire situation was an abberation and does not represent how business is usually conducted. Bottom line - I informed them that their emails were not ignored as it would have appeared, but that I was hospitalized and had to undergo surgery. Only over the last few days have I begun replying to the accumulated emails.
You appear to be a moderator or have some close association with this forum. I would appreciate it very much if you would post the pertinent info I have given you.
Thank you,
Jim Rolstad
Thanks for your interest.
Jim Rolstad
"Chams, Beardies & Balls"
Every specimen is Captive Bred & Born
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As requested I have now posted his response and will be informing him of this post as well as the fact that Ms. Hertrick did indeed inform everyone of his generous settlement offer regarding this mistake.