I have to admit we have been very fortunate. I emailed Lenny on June 14 (when I was told about this thread, thanks Colin), and I didnt hear anything for about a week. I found out that they had been at some huge convention. He emailed me Sunday Night (Father's Day), to get my zip code and the next day I got two emails from my area rep Courtney,and a phone call, she and I ended up playing tag. Since then Courtney has called me a few times to see how these are going on my end and to set me up with any online training for their website at fedex.com. Yesterday, I got my package together and then did their online pickup and the driver was here about 20 minutes after his window started (told them to pick up between 12:30 and 5pm). Took the package and this morning I received a email from David at FedEx Packaging Design and Development, stating that my stuff passed and to contact my rep so that she can finish up the paperwork for me. They sent me all my info through adobe's pdf files. What I thought was cool, was the fact that they had the different photos as they open the packaging. And even had on their that I made sure that, that if there had been a reptile in there, they weren't going anywhere and were as safe as possible. I showed my husband when he this afternoon when I saw him briefly and he was like good job.
Now if Delta would get back with me and get the ball rolling, then I'd REALLY be a happy camper. For now I'm happy knowing that one big obstacle is out of the way.
Chris I owe you a huge thank you and I owe you one.
Thanks for posting and sharing your experience, I wouldn't have gotten this far without you. Believe me I've been trying to get the ball rolling with Fed-Ex since March but didnt have a contact person. Thanks
For all of you out there who are not having much luck with your area reps, I would call Lenny or email him and let him know. Courtney, my rep is estatic (?), right now, I'm her first reptile client, so we are learning together as we go. What she doesnt know she goes and finds and calls me back, which is so cool having someone who WANTS to help.
Stephanie