Reptile Basics/Vivarium Electronics
I needed some new snake racks and was not interested in the super long delays with some of the more popular options (been there/done that). Decided to try the VE-6 system by Reptile Basics which is sold through LLL Reptile. Bought one earlier in the year and tried it for a few months. Arrived in less than 4 weeks, nice construction, decent price, snakes were happy. Ordered another one in early April, followed by two more a few days later. The second one arrived again in 3-4 weeks. Small crack in the PVC but easily fixed with some glue so all was good with me. The next two did not show so I called LLL and they informed me that the manufacturers was having supply issues so it would be another month. OK, I can deal with it.
Mid June rolls around and the last two finally arrive. One is fine - no issues. Unpack the second one and there is only one of the 6 tubs inserted in the rack. No note or info - just missing tubs. I call LLL and ask them to look into it. Week later and with no response I call back and they tell me that they have no idea (a) why the tubs were missing or (b) when I will get them. Not happy with the uncertainty I decide to call Reptile Basics directly. Leave message and no reply so send email through website and within a few hours I hear back. The inform me that the tubs are out of stock and "they are hoping they will get them in 3 weeks" but not sure. No apology, just deal with it. That means, with shipping from east coast to me, best case is that I will have them in 4 weeks from now or about 15-16 weeks from when I ordered the racks.
I know, considering the options out there, this is not that bad. Just warning others that, like me, thought they found a nice alternative to the other options with super long wait times. Customer service during this transaction has been pretty non-existent and I have had to do all the work with constant calls to find out where my stuff is at all steps along the way. I get that S*** happens, but a little communication and honesty goes a long way.
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