Ive purchased a crested gecko from Prehistoric Pets.
I made an offer including shipping online (reptileguru), for $225, but realized the store was close enough for me to drive. (2 hrs)
When i arrived, i was told the owner had just left and I had to deal with the employees.
I explained to them that i had spoken to the owner via email and arrived at a price including shipping. They said the price was on the tank. I asked them to speak with the owner.
Several calls were made back and forth between the store and the owner about the price. I assumed since they didn't have to ship the gecko, i wouldn't be charged the cost of shipping.
I overheard one employee mention something about "more money" and i couldn't help but feel like i was being "milked." I asked several times very nicely to speak with the owner myself.
They told me that the owner doesn't talk to customers on the phone, and that the price I was quoted (with shipping, $225) was final.
After much disappointment i reluctantly gave in and paid $225, even though they did not ship anything. After all i drove all the way down there.
Then they tried to stick her in a paper bag.
i had to buy a KK.
In the owners defense, he admitted there was miscommunication, apologized and was very kind and professional.
I believe it was the actions of the employee that turned my experience sour. I wish i got his name.
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