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| Board of Inquiry® This forum is provided exclusively for the discussion of specific persons or businesses in the herp industry. |
02-24-2007, 01:55 PM
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#1
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LLL Reptile: great phone Service!
I've bought a few dry goods in the past from LLL Reptile at the local New Mexico Reptile Expo. Like my digital scale, incubators, temp gun and heat cables. I have always been happy with their service dry goods and they generaly bring the largest assortment of animals to the expos as well.
Today I called in a dry goods order that I wanted to make sure they had in stock prior to ordering. I ws lucky enough to get Kate on the line who was very chipper at work on a Saturday morning. She took the time to personaly check each item to make sure they really had it there for shipping. She even got the total amount with shipping talied while I waited.
She quoated me the exact same price as they show on their site including the Web Specials.
Very good customer service and I'm looking forward to receiing my full order. If this package comes in as well as Kate handled my order, LLL Reptile just won a dry good customer for life.
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02-24-2007, 02:28 PM
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#2
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yes i have to say the costumer service on the phone is great we placed a cricket order and used our paypal card thinking it would draw straight from our bank account like paypal does but it did not so they called to see if i wanted to use another card i did.they were great on the phone very nice and polite.so we will see if their product is as good as their service. i will post if it is on thursday when our package arrives.
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02-24-2007, 02:29 PM
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#3
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sorry about my spelling above i forgot to hit spell check.
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02-25-2007, 09:01 PM
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#4
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I have to agree -- very good customer service---very good delivery time- very good online selection--Brian O'Neill
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02-26-2007, 03:28 AM
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#5
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Dido!
LLL Reptile is one of the best out there to deal with. Also recommend Big Apple Herp as well.
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02-27-2007, 02:46 PM
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#6
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well i have to say with our first order through them we are very pleased  we received our crickets today which was early we were not supposed to get them till Wednesday or Thursday. thank goodness we were home. but there were only two dead crickets on arrival and the rest were live and kickin' we did not count each one but it sure does look like a thousand to me. very good phone service and speedy delivery we are happy. thanks LLL we will use you again for sure. 
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03-02-2007, 03:05 PM
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#7
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I received my order Thursday and everything looks great! I'll be doing more business with LLL Reptile.
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