I've decided that it is now time that I post my experience with Evolution Reptile and Brendan Tighe. Last year on February 11th, I ordered two white 4x2 cages from Evolution Reptile. There was nowhere to order them on the website, so I contacted them directly in an email to see if I could pick them up at a local show. The initial email that I sent to them is included right below.
POINT A: this will make sense in a moment.
Now at the time I had a flight scheduled for the same day I had asked to pick the cages up. It turns out I had less room than I thought I did in the back of my truck and was unable to make it to the show. So I had emailed Brendan back telling him I would not be able to make it to pick them up. So we rescheduled my pickup for a later date. The second date we agreed upon came and as my luck would have it, I became very sick, as I had worked in a hospital at that time, one of my patients had given me quite a contagious staph infection, and it was better for me not to be around people. I had informed Brendan that I would have to get back to him at some point to reschedule another attempt to pick up, as I worked every weekend at the time and was not able to just request off.
After trying to find someone to cover my shift on the days of the two local reptile shows did not work out so well, I asked Brendan if it would be possible for a refund. Brendan informed me that since it was a special ordered cage, being it was white PVC and not black PVC, he could not refund me unless the cages were sold. I had not known they were specially ordered because they were an offered product. So Brendan and I agreed we would wait a couple months and see if they could sell my cages in order to refund me.
After a few months had passed and my schedule did not open up for me to still get back down to a show I had contacted Brendan again to see if he was able to sell my cages. Brendan informed me that the cages had still not been sold.
POINT B: from point A to here I do not have the emails, I'm hoping if Brendan comes to this thread, since he states he has every email between us, he can post them.
In November of last year I was finally able to make it back down to a local show due to me switching jobs. This was the last show I could go to before I started working every weekend again, unless I took precious vacation time to do so. I had hoped it would be easier to speak with Brendan in person about this issue and get everything solved. So after going down to the reptile show, I was informed there that Evolution Reptile doesn't vend the show anymore.
At this point I was so frustrated I didn't even want to email Brendan back because I felt as if we were getting nowhere and I was being ran in circles. So two months later in January of this year I had finally emailed Brendan back. The emails I have between us two from then until now are included below.
At this point I questioned the refund policy again because it seemed as if this was just a whole big game to Brendan
After this email I became increasingly upset as I was definitely getting the run around, as I had no previous knowledge of this "Casey" that he was speaking of. I questioned him because I honestly don't know how I was supposed to know that someone else had my cages. A heads up of this would have been great.
After this email, I started having even more questions, because Brendan stated that he had every email from the beginning, which I have the beginning emails as well, and he tells me that we agreed for me to make the drive down to Virginia to pick up the cages, which we never agreed upon. He also told me he had emailed me the Terms of Service which were also not included in the email.
So I sent Brendan another email after seeing if I could pickup the cages in January when I could request off for vacation time. I was exhausted with playing the games, and at this point would try again to pickup my cages. Also I had informed Brendan I would attempt to file a dispute with PayPal, but I had not realized that there was a time frame for doing so, so that would not work.
I went to the show and did not see my cages anywhere. So again I emailed Brendan back and gave him more of a time window and asked if my cages could be there for the March reptile show. I had given him over a months time to have the cages there and thought this was an ample amount of time. I also informed him that I would post my experience here if they were not there. I had never got an email in return.
So today, March 15th, I went to the reptile show. I found the guy Casey and explained to him what had been going on. It seemed as if he didn't have a lot of time to answer my questions and after telling me he sold the white cages at a Baltimore show months ago, had walked away. This left me questioning Brendan again, as he stated before if he were to have sold them he would have issued me a refund.
I figure at this point I will not be seeing the cages, or the refund. While I do accept responsibility for missing the first 2 shows we scheduled pickup for, I believe I probably would have never seen them. So I've decided to post my experience with Brendan Tighe at Evolution Reptile with all of you, and to let you be the judge. If there is anything I could make more clear, please let me know.
Thanks,
Zac