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| Board of Inquiry® This forum is provided exclusively for the discussion of specific persons or businesses in the herp industry. |
10-16-2006, 10:07 AM
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#1
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Spyder Robotics - Good Guys
In the past 1 1/2 months I ordered 3 Spyder Robotics Herpstats. Out of the three I got one that the LED light was wired backwards, no big deal but when you are tired it messes with your head. I contacted Dion at Spyder Robotics about the problem and long story short after I tested it the way he told me to he realized the LED light was wired wrong. After he told me in the email what the problem was he told me a new one would be shipped to me without a probe because we both knew my probe was working fine. He also included a check to cover shipping for me to return the slightly defective Herpstat after I hooked the new one up and tested it. The new one works as expected and I shipped the miswired one back to him today. I would not hesitate to do business with Spyder Robotics again. The only thing I would change is how you get into the menu settings to change things.
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10-16-2006, 10:32 AM
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#2
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I've done business with Spyder Robotics as well, and would not hesitate to do so again in the future 
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10-16-2006, 12:09 PM
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#3
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Yeah, Dion is great. Outstanding product, outstanding customer service..... great people to do business with. I have been slowly converting all my stats over to Spyder Robotics. The best on the market imho.
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10-16-2006, 12:16 PM
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#4
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Quote:
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Originally Posted by shrap
Yeah, Dion is great. Outstanding product, outstanding customer service..... great people to do business with. I have been slowly converting all my stats over to Spyder Robotics. The best on the market imho.
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I agree with Sammy!!! I absolutely love the Herpstat products and will continue to give them my business. I currently running 5 Herpstats and 1 Herpstat II and haven't had any problems with them. Top Notch!!!!
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10-17-2006, 09:51 AM
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#5
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I've got one Herpstat ND...love it and customer service is top notch. I will be ordering a Herpstat Pro very soon!
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10-22-2006, 11:40 AM
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#6
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Although I didn't order directly from Spyder Robotics, I am pleased to have a Herpstat and a Herpstat ND. These are my first P. Tstats and I already want a third. I wish that sensor probe plugged into the bottom. Hmmmm....oh well, I'll buy another anyway.
Linda Misch
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10-23-2006, 05:04 PM
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#8
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Another great purchase from Dion at Spyder!
My order was placed at 4:09PM Eastern and I got my ship notice at 4:43PM Eastern. Ridiculous!!
I will continue to give him my business. A superb quality product and amazing customer service!
Jamie
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10-23-2006, 05:35 PM
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#9
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Quote:
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Originally Posted by jglass38
Another great purchase from Dion at Spyder!
My order was placed at 4:09PM Eastern and I got my ship notice at 4:43PM Eastern. Ridiculous!!
I will continue to give him my business. A superb quality product and amazing customer service!
Jamie
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Wow!!! 34 minutes has to be some sort of record. 
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10-23-2006, 07:31 PM
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#10
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Quote:
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Originally Posted by Bill & Amy
Wow!!! 34 minutes has to be some sort of record. |
I would think so!
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