John thats the biggest load of "$#ap ever.
First off, we have several all over as ads get pushed back, or are changed, and we are not allowed to bump them, but we have sold a few dozen from four different breeders and still have some left.
The best bloodlines, BESSETTE, RUSSO, BRAVO, GULF COAST, BELL line.....
THE WHOLE PART OF MARKETING IS TO BE SEEN....not let it sit 7 pages back, advertising 101.
Scrawny, doas? no refunds? come on man that's just flat out lies. Mite infested?! Please....and for my employees saying that its utterly ridiculous...people just love to make up stuff when they don't get their way. There are DOZENS of people that post here that have been to MY store any given day and can attest how we keep it, and how I am with my guys making sure they do whats supposed to be done.
Heck we have had people recieve HATCHLING ball pythons and were mad cause they said they were atleast 2 years old....and post a bad review!
We run a tight ship with QUARANTINE racks, preventative methods, intake procedures, and I gladly SHIP BACK any animals I get with mites or in subpar condition which thankfully are received at a fedex hub and not the shop.
When you get the amount of business we do, its not because our stuff sucks, its because of word of mouth, and the GOOD reviews that people can see past the negative "I bought a gecko 9 months ago, and it died yesterday" reviews blaming us. Of course we have some people that you can never make happy, or are beyond help, but we try to resolve any issues or disagreements people may have.
People reading reviews see mostly past any negative ones as they can tell the mind set of the customer and even in the reviews themselves you can see people stating that!
We send out the BEST animals possible, healthiest, stuff we would set up for ourselves.
I do not take pics or send texts based on requests, that is one of my guys that does that, and he gets a few hundred a day. He is going to miss some or think he sent some already, but Ill advise him a few people are not getting their requests. I do emails, and occasionally facebook. I am usually prompt, but quick and short in replying. I dont write stories,
We do have another staff person being added to keep up with demand and holiday season, that hopefully can alleviate and reduce the requests not being fulfilled in terms of pictures but we are only human, and try to put time and effort into each transaction and request.
and please prove the emails. as we only have two from you. One changing the date, and one canceling order which you said above you wanted to order, but didnt. But actually did.
here is website messages from you:
Need to cancel order ASAP
Hello I need to cancel my order.
Please respond ASAP. [Customer] 28th Sep 2016 @ 5:36 PM Read (Mark as Unread)
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Re: Need to cancel order ASAP
whats the reason? we usually do not do refunds admin 29th Sep 2016 @ 7:57 AM N/A
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Reason for order cancellation.
Hello again,
The reason I have requested to cancel my order is because I found out my landlord does not allow reptiles (particularly snakes) and does frequent (and invasive I might add,) walkthroughs of my home.
I am aware that you do not usually do refunds of shipped animals but my order has not yet been shipped.
I hope you will be understanding about this and I will leave you guys a great review.
Thanks for your time and sorry that I must cancel the order
Sincerely,
John Westlund
[Customer] 29th Sep 2016 @ 8:50 AM Read (Mark as Unread)
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Re: Reason for order cancellation.
ok no worries admin 29th Sep 2016 @ 4:12 PM N
Where is it weeks between communication? Where is it where we did not help you out in what looks like a probable false reasoning for canceling and went against our policies for refunds due to your situation?
here is the only two emails I could find from your email address:
"Please disregard shipping date on my last email. I will need the snake to be shipped on 10/03/2016 so that it arrives on 10/04/2016.
All the questions in my previous email I would still like answered please and thank you
Sorry for the confusion...
Sincerely,
John Westlund"
"Hello I need to cancel my order.
My order number is: 12466.
More details about my order are below.
Name: John Westlund
Order #12466
Order Date: 24th Sep 2016
This order is marked as Awaiting Fulfillment
Your Order Contains:1 x Colombian Red Tail Boa Constrictor for sale (Boa constrictor imperator)
(Gender: Female)
Payment method:
PayPal credit"
I cannot find any others, but thats all that pops up in searching you email, name, order number, etc.