RAN Morphs

I did a search and couldn’t find anything. I purchased a banana ball python with a couple other genes from them and I have yet to receive the animal. I found them on morph market. Their communication from the beginning was not great and now I can’t reach them at all. There was a couple days delay due to cold weather and I can understand that. They said my weather looked good for Thursday, which is today. I tried numerous times to call and text them yesterday to confirm shipping with no response and also numerous times today. I’ve left them numerous voice and texts and emails that stated if they couldnt ship today then just refund my money. I’m still keeping my fingers crossed on this transaction but even if I receive my animal they really need to work on customer service. They are located in miami so I know there’s no weather issue there. They do have a Facebook page loaded with their snakes so I hope I’m just being paranoid. Any info about them or what I should do next would be appreciated.