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I was wondering why I had like 2 or 3 Triple Moon Exotics cards in the packing box and nothing from the seller.
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Now THAT'S interesting!!!
On a more professional note, I have seen examples of geckos arriving at their shipping destinations with kinked tails, when there was NO KINKED TAIL when they were shipped. I have consulted with my veterinarian on this, and there is strong evidence that the stress of shipping, perhaps compounded by shipping conditions, such as extreme temperature and/or barometric changes, can have a direct influence on the parathyroid gland of these reptiles. This gland controls calcium metabolism, and I have direct experience with the onset of 'overnight MBD' with geckos subject to this type of stress.
The issue still remains that the gecko obviously had a pre-existing condition, that may or may not have been exacerbated by the stress of shipping, that is IN NO WAY a breeder. It is a pet only gecko.
My recommendation is to return the gecko for a refund. Let the seller handle this situation from his end. If there can't be made a solution to this mess, THEN it becomes a BOI subject. Until then, it remains an issue between the seller and buyer. Period.