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The person or carrier? The person was Steph and according to Brandons email it was DHL as the carrier.
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Questions answered, Thanks.
I tend to agree with Kelli that the gecko's problem is most likely congenital, meaning it is caused during gestation or incubation, or a result of a past metabolic disorder. I do not feel it is genetic... however, I cannot stress enough that this gecko should
not be bred under any circumstances. This means she is not a breeder. She is a pet quality animal.
Now, ASSuming the seller was unaware of this problem, (I dunno, it is pretty obvious to me?), then the gecko should simply be sent back and a refund issued, including the return shipping cost. If the buyer keeps the other gecko that she is happy with, then there should be no reimbursement of shipping costs for the geckos sent to her. If the buyer decides to keep the 'pet' gecko, then no reimbursement of shipping charges should be made, and the seller and buyer should negotiate a monetary refund of the difference between a 'breeder' and a 'pet' price.
Since the seller did not pack or ship the geckos himself, he has no way of knowing HOW they were packed, or the ACTUAL condition of the geckos when they were put in the box to be shipped. Right?