Big Apple ..

Well this is the first time i have got the chance to post a good guy for good phone service , but i must say i just got off the phone with the sales at Big Apple and there most helpful in answering questions put forth to them on there products and giving a true account of reliability of there products offered  . well enough  small talk just wanted to say thanks for the information  received and hope to be doing LOTS more buisness in the future !!

I would like to add my compliments to "Big Apple" - I've ordered twice from their company - once via the net and the other time by phone. spam_Great customer service, even helped me with solving some heating problems and saved me money. spam_Their shipping procedure is painless and quick. spam_

I especially like their proportional Thermostat. spam_It's worked very well for my racks!

Best of all - as a milk-toast Minnesotan, you gotta love those great New York Accents on the phone!!

A thumbs up from me - for what it's worth.

Monte Meyer - Powergeckos

Big Apple Herp has great customer service and products. I ordered 5 of their new mercury vapor bulbs, when I received them the package was crushed and 2 of the 5 bulbs were damaged. I called them and they send 2 replacement bulbs right away without even making me send the damaged ones back. I have ordered from them quite a few times and have never had any problems.

Gene Richardson
GCS Reptiles
gcs_reptiles@alltel.net

I too have order from Big Apple when I was first starting to build racks for my corns.  They not only shipped quickly and professionally, but they also were very helpful as I made my purchases concerning how much of each material I would need for each rack size.

Very good to do business with! <img src="http://www.faunaclassifieds.com/iB_html/non-cgi/emoticons/smile.gif" border="0" valign="absmiddle" alt=''>

Bad service on my end.
I e-mailed for a price on 54 zoo-med 5.0 bulbs and said I was shopping around for prices, so that I could purchase from whomever would give the best deal. Well I got a e-mail from them saying that they would beat any other competitor but they would not give me a price. So I e-mailed back and asked for a price again !. They e-mailed me again and asked what prices the other places gave me and They said they would not sell me 4 and ahalf cases I could get 48 bulbs Well I e-mailed back again and said I was still waiting to hear from the other places.
Long story short, they said I probably was never going to purchase them anyway so why hassel with it.
So I bought 66 bulbs from the BEAN FARM, that's 5 and 1/2 cases. Now they have great services, no hassels no waiting !!!!!
I will never by from the big apple again.
Jim Scharphorn

www.coolcrittersbylj.com

I just wanted to add to this thread. I have purchased from big apple herp on several occasions (the last time was this past sunday and I received my package today)

The always process through the orders and ship promptly I will not hesitate to purchase from them again and again and plan to do so many more times over the next few years..

Later

I used to buy from Bush Herpetological. When they quit I decided to switch to Apple. So far I have bought from them twice and everything went fine. Will buy again.

Regards.

I've ordered from Big Apple no less then 4 times in the past year. The orders have always been shipped fast and arrived safely. I've called them several times to ask questions and they have always been very helpful.

I just dealt with Big Apple Herpetological for the first time last Monday. I sent them an email, late Monday night, inquiring about some sexing probes they had for sale. I received an email, from Andy their director of Internet sales, early the next day. Much to my satisfaction he agreed that I could make arrangements to pick up my order instead of having it shipped, and gave me a number to call.

On Friday, I called that number and dealt with Steve, who was personable and professional. He set up an account for me, and took my order. I picked up the order later the same day. Everything was just as I could have wanted it, and the young lady who handed me the probe sets and took the money was very polite and very professional too.

As for the product it was what was expected, looks to be of good quality, and was purchased at a great price.

All in all a very good transaction, and I would definitely do business with them again.

I've bought from Big Apple. Prompt replies and they shipped out when they said. Order arrived fine and was better than expected.