Jeff Ronne Boaphile Plastics in business still?

That's what happened with all my racks/cages from him

That's sounds about right. You will get what you ordered without any communication or very little. I have cages Jeff built 20 yr's ago and they preform flawlessly. Try to be patient.

Originally Posted by bulletinjection

I ordered it 7 weeks in advance of when I actually need it to avoid an 'emergency'. So you are saying months of no communication or notification of any received payment and your product just showed up? I'll call three more times today and see if I get through.

I tend to agree - I would be frustrated with the lack of communication as well. It sounds as if the seller makes a good product and comes through in end, so hopefully it will be worth the wait. Still, it doesn't take much to answer an email or a call....if you're going to take someone's money you should at least be able and willing to let them know where their order is at.

You will get what you ordered. I experienced similar communication. Eventually got him on the phone and it was an awkward conversation.

I've ordered many racks and cages from Jeff. His communication skills are garbage... he basically will not respond to an email, but he answers the phone pretty regularly during business hours... might have to call a couple times, but you'll reach him. Of course he'll act completely shocked that you were expecting any sort of confirmation or communication from him. Most of my orders show up between 5 and 9 weeks... I think his site claims 3 to 5 weeks... hahahaha lies. The product is very good quality and if there is any issue with it, he'll replace... he is very good at taking care of customers in that regard.

Originally Posted by tlmoon

if you're going to take someone's money you should at least be able and willing to let them know where their order is at.

This is a good enough reason for me to take my business to someone else, also if you do enough research you will find a lot of unsatisfied customers due to his "customer support skills."

The last rack I received, not from him, took about 7 months.

http://www.boaphileplastics.com/timing.html

"Orders can be shipped in 3-5 weeks after payment has been received and or cleared"

Still has not shipped. Although I was told two weeks, four weeks ago.

That's disconcerting. Maybe PM or email him a link to this thread? I haven't tried to search it but I'm sure there are others in the same boat. I use AP and they ship super quick so guess I'm spoiled rotten!