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| Consumer Reports Looking for, or want to leave feedback about a product? This is the place for that sort of info! |
01-25-2009, 10:54 PM
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#11
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I would have to concur with John Q.
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01-25-2009, 11:52 PM
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#12
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I second that. BOI is not the place for this concern. This should be moved.
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01-26-2009, 01:21 AM
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#13
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AP offers different fixtures for different bulbs-the ones for the higher temp UV bulbs being more expensive. Did you have these installed, or just the "regular" fixtures?
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01-26-2009, 01:42 AM
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#14
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Quote:
Originally Posted by spawn
I second that. BOI is not the place for this concern. This should be moved.
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I agree..... This query is about a 2 year old cage and a possible longevity issue. Unless it is guaranteed for life, and the manufacturer refuses to make good on such a guarantee, then this is not an appropriate topic on the BOI.
Accordingly, I am moving it....
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01-26-2009, 07:53 PM
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#15
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Megaray
You should also be looking into the wattage that is recommended in the fixture. It is quite possible that you have too large a bulb installed and that is what is causing your issue. Every situation has a rating for the wattage, you should definetly know this before you have a larger issue than some discoloration.
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01-27-2009, 08:38 AM
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#16
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just an update..They called me last night and i told them what happened..she said they are testing high heat bulbs and are now installing nylon spacers so the ceramic sockets dont get as hot. She was wonderful and is sending me a new top for the dammaged cage as well as spacers for the other one I have.
Animal Plastics produce the best caging and I am thrilled at thier customer service.
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01-27-2009, 09:12 AM
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#17
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See? AP rocks....how many companies would do that after 2 years? 
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01-27-2009, 09:47 AM
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#18
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Quote:
Originally Posted by Cat_72
See? AP rocks....how many companies would do that after 2 years? |
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01-27-2009, 09:51 AM
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#19
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Wow. that is absolutely amazing!!!
GO AP. They really stand behind their product!
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01-27-2009, 10:05 AM
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#20
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Like I said in my previous post. "Animal Plastics has a very well deserved reputation for having the BEST customer service. I think you will be hard pressed to find someone that can prove otherwise."
I would still recommend that you check with the manufacturer of your lighting and make sure you are meeting their requirements for proper use of the heat lamps.
John Quinones
aka John Q
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