Steps To Become Fedex Certified!!!

I am Fed -ex certified for shipping live harmless reptiles . After jumping through all the hoops required I am now told that they wont accept shipments unless it's from a business to a business . They won't accept shipments for residential delivery . They wont allow a shipment to be picked up by an individual at the nearest terminal . They wont allow a shipment to an individual at work . Most of my customers are individuals , not pet shops . This makes the entire certification process absolutely useless to me . I have stopped using Fedex to avoid a debate with the lady at the counter every time I go to ship . Anyone else having these issues?