I wanted to take some time to write about a transaction between Becky and myself, that involved the purchase of 1.1 '08 Bca's. While I was considering the snakes, Becky kept me informed about another potential buyer, allowing me to complete the transaction, so that I was the new owner. She shipped them to me this past Monday, for Tuesday delivery. The box was packed well, and the snakes were warm and alert on arrival.
Upon opening the box, I did a very brief once over on the two snakes, and placed them in their tubs. Later that evening, I took them out for a more thorough once over. The female is in perfect condition, but I noticed there appeared to be something not quite right about the male. He was holding his head at an awkward angle, yet, when he was in his tub, he looked fine. So, I picked him up again, and further examined the neck. From the best I can tell, he either fractured his neck at some point, or this is a kink due to a birth defect. It's not super noticeable unless you're looking at just the right moment, however, it is definitely there.
I emailed Becky immediately, letting her know about my concerns. She immediately wrote back, acknowledging that she had seen the same behavior, but had thought it was a quirk of the snake, and had not realized it was an injury causing the behavior. She immediately offered to refund the whole $200 and I could ship him back, or she would refund $150, and I could keep the snake. I decided to keep him, and was immediately refunded $150. Not once did she make me feel like I was making a big deal over nothing, and made good on her statement that she wants to always make sure that the snakes she sends out are in perfect condition.
I was amazed at how quickly she made things right, and how easy she was to deal with. I would definitely buy from Becky again, and would recommend her to anyone asking about her
Thanks again, Becky