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Board of Inquiry® This forum is provided exclusively for the discussion of specific persons or businesses in the herp industry. As of 02-02-2019 the Board of Inquiry is only available to contributing level members.

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Old 05-12-2017, 03:45 PM   #1
Boa Master

A few weeks ago I ordered 4 custom PVC enclosures for Boa Master, Mark was slow in the production of the tanks so he offered to put them together for the inconvenience. Its been a couple weeks but I've noticed there are screws poking through everywhere and the track for the sliding glass on one of the tanks is coming off. I has originally drawn to Boa Master products because of the price compared to vision and animal plastics and Boa Master has the potential to be a great company but I'm afraid my animals are going to get cut on the screws and my large female boa got out because of the broken track.
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Old 05-12-2017, 04:10 PM   #2
Have you contacted the seller to try to work out a resolution?
Old 05-12-2017, 04:22 PM   #3
I has originally drawn to Boa Master products because of the price compared to vision and animal plastics
Lesson learned unfortunately. Animal Plastics and Vision would never send out that quality of work. I hope they make things right.
Old 05-12-2017, 04:57 PM   #4
Michael Brown
My experience with Boa Master (Mark Venhorst) this year was nothing short of a nightmare. He made it “right” with partial refunds throughout the process, but, wow. Every part of the transaction was a massive headache, and I will absolutely never do business with him again. I am in no way shape or form surprised this has happened to you. But, IMO even if you are in a pinch for caging delivered fast, go elsewhere. Save yourself the headache.

Old 05-12-2017, 05:34 PM   #5
Fitz, did you pay with your credit card or with Paypal?
Old 05-12-2017, 06:24 PM   #6
That is plain sloppy work. He should refund and shipped back on his dime. I would be furious. I'd definitely look into paypal/creditcard resilution.
Old 05-12-2017, 06:25 PM   #7
Old 05-12-2017, 07:54 PM   #8
Lucille, We paid with card and we have email the seller and I'm waiting for a responce.
Old 05-12-2017, 09:00 PM   #9
that is bush league stuff! i cant believe that he thinks that work is acceptable.
Old 05-12-2017, 09:22 PM   #10
And you now know why the other places are more expensive. Cheap prices equates to cheap products. Of course some places try to jack people, but generally, if one place is cheaper than all the rest, it's going to be junk.

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