Brendan Tighe - Evolution Reptile

I've decided that it is now time that I post my experience with Evolution Reptile and Brendan Tighe. Last year on February 11th, I ordered two white 4x2 cages from Evolution Reptile. There was nowhere to order them on the website, so I contacted them directly in an email to see if I could pick them up at a local show. The initial email that I sent to them is included right below.






POINT A: this will make sense in a moment.

Now at the time I had a flight scheduled for the same day I had asked to pick the cages up. It turns out I had less room than I thought I did in the back of my truck and was unable to make it to the show. So I had emailed Brendan back telling him I would not be able to make it to pick them up. So we rescheduled my pickup for a later date. The second date we agreed upon came and as my luck would have it, I became very sick, as I had worked in a hospital at that time, one of my patients had given me quite a contagious staph infection, and it was better for me not to be around people. I had informed Brendan that I would have to get back to him at some point to reschedule another attempt to pick up, as I worked every weekend at the time and was not able to just request off.

After trying to find someone to cover my shift on the days of the two local reptile shows did not work out so well, I asked Brendan if it would be possible for a refund. Brendan informed me that since it was a special ordered cage, being it was white PVC and not black PVC, he could not refund me unless the cages were sold. I had not known they were specially ordered because they were an offered product. So Brendan and I agreed we would wait a couple months and see if they could sell my cages in order to refund me.

After a few months had passed and my schedule did not open up for me to still get back down to a show I had contacted Brendan again to see if he was able to sell my cages. Brendan informed me that the cages had still not been sold.

POINT B: from point A to here I do not have the emails, I'm hoping if Brendan comes to this thread, since he states he has every email between us, he can post them.

In November of last year I was finally able to make it back down to a local show due to me switching jobs. This was the last show I could go to before I started working every weekend again, unless I took precious vacation time to do so. I had hoped it would be easier to speak with Brendan in person about this issue and get everything solved. So after going down to the reptile show, I was informed there that Evolution Reptile doesn't vend the show anymore.

At this point I was so frustrated I didn't even want to email Brendan back because I felt as if we were getting nowhere and I was being ran in circles. So two months later in January of this year I had finally emailed Brendan back. The emails I have between us two from then until now are included below.



At this point I questioned the refund policy again because it seemed as if this was just a whole big game to Brendan





After this email I became increasingly upset as I was definitely getting the run around, as I had no previous knowledge of this "Casey" that he was speaking of. I questioned him because I honestly don't know how I was supposed to know that someone else had my cages. A heads up of this would have been great.



After this email, I started having even more questions, because Brendan stated that he had every email from the beginning, which I have the beginning emails as well, and he tells me that we agreed for me to make the drive down to Virginia to pick up the cages, which we never agreed upon. He also told me he had emailed me the Terms of Service which were also not included in the email.

So I sent Brendan another email after seeing if I could pickup the cages in January when I could request off for vacation time. I was exhausted with playing the games, and at this point would try again to pickup my cages. Also I had informed Brendan I would attempt to file a dispute with PayPal, but I had not realized that there was a time frame for doing so, so that would not work.



I went to the show and did not see my cages anywhere. So again I emailed Brendan back and gave him more of a time window and asked if my cages could be there for the March reptile show. I had given him over a months time to have the cages there and thought this was an ample amount of time. I also informed him that I would post my experience here if they were not there. I had never got an email in return.



So today, March 15th, I went to the reptile show. I found the guy Casey and explained to him what had been going on. It seemed as if he didn't have a lot of time to answer my questions and after telling me he sold the white cages at a Baltimore show months ago, had walked away. This left me questioning Brendan again, as he stated before if he were to have sold them he would have issued me a refund.

I figure at this point I will not be seeing the cages, or the refund. While I do accept responsibility for missing the first 2 shows we scheduled pickup for, I believe I probably would have never seen them. So I've decided to post my experience with Brendan Tighe at Evolution Reptile with all of you, and to let you be the judge. If there is anything I could make more clear, please let me know.

Thanks,
Zac

You made a custom order, you failed to pick up the cages on at least two occasions, and the "ferry" is not an infinite free ride here. You should have spent the precious vacation day or paid for shipping since you failed to appear at least twice when you arranged for the appearance to pick up the cages. At this point, I am not sure what should be done. Maybe some partial refund. Maybe. You ran out the clock and then some, though, and you are basically advertising that you are a self-entitled nightmare at this point.

Thanks for your opinion Nick.

While I agree with you that it is not an infinite free ride, I had tried to get this resolved last year, long before this thread was created. And after finding out that my cages had been sold months ago, it leads me to believe that even if I was able to go to the reptile shows sooner, the cages may have not even been there since they were apparently sold...

While you say I am advertising I am a nightmare to deal with, I would have to disagree. I have made many transactions with buying and selling, whether locally, or over this website itself, and I have to say they have all went rather smoothly. This is the only transaction I have ever had that has went wrong, and maybe it could have been resolved sooner, however I am not one for confrontation and would avoid it if possible. I am sorry you do feel that way.

Like I stated in my original post, I understand I may not get a refund or the cages, I am just posting my experience.

Originally Posted by Kilzac

So I've decided to post my experience with Brendan Tighe at Evolution Reptile with all of you, and to let you be the judge.

I think your seller was extremely accommodating with multiple efforts to have the cages ready and waiting when you said you would pick them up. These were not even very expensive cages but they went out of their way to help you anyway.

I do value all your opinions, and please don't get me wrong, I do agree with you to an extent.

Yes he did seem very accommodating in his emails, but do you not have questions like I do?

My questions being, when he stated he would give me a refund if they cages sold, why didn't he contact me again to let me know the cages have been sold?

Why didn't he let me know that he no longer vended the reptile expo I was going to?

Why couldn't he have informed me that his distributor who goes by another business name has my cages?

I very well may be in the wrong here, and I accept that, I did have a run of bad luck last year, but everyone has their rough times. I'm not going to sit here and pound my fists against the ground like a child and demand restitution, but I feel as if there could have been better communication.

I wouldn't have even had to post this if I could get replies to my emails, but Brendan has not replied to any of my emails in over a month.

And not to beat a dead horse, but why would Brendan run me around in circles about picking up cages that his distributor Casey said sold months ago. As shown in the emails at the end of January, Brendan stated he had the cages at his shop. How are the cages at his shop if they were sold in Baltimore?

Maybe I am the only one that sees this as not adding up.

Have you notified your seller of this thread?

I made him aware I would be posting this thread. However he has not replied to me like I've stated before.

While I agree you dropped the bomb on picking up your cages. .. Twice... It is still no excuse for your money to be kept without no product in return. Where is Brandon ? Brandon why haven't you returned his money ? Clearly the cages where sold months ago. Why do you still have his money ? I get that the seller was difficult, but that is life. Stealing is unacceptable, and that is what is going on here. Regardless if he missed his two pick up dates. Clearly work took him away from the first show , and he was sick the second. He did show up the 3rd attempt to pick them up and you no longer vendored at that show. He deserves his refund. Be grown about this be compassionate about this. He paid promptly kept you in the loop as to what was going on, and this is what he gets ? I will be following this thread as I am in the market for a new rack supplier myself. You need to do the right thing refund him his money and be on your way about your business.

Sorry Brendon auto correct is the enemy.