Beware of Pet Supplies Plus

I purchased a blood python Monday June 30, 2009 from my local Pet Supplies Plus store. Thursday when I woke up I noticed the snake was dying. The recipt clearly states than any small animal or reptile has a seven day guarantee. 4 days and they will not support their warranty. They refuse to refund my money. BEWARE!

sorry to hear you're having a rough time with it. did the snake actually die? did you take the snake back to them or did you just call?



Patrick Dannelley

The snake did die. I called them and they said we will not refund your money.

Did they Give any reasoning behind why they wouldn't? I know my local pet supplies plus have completely eliminated all small animals including reptiles. Im curious if that why they wouldnt refund you?

Don't accept "no" on a phone call; you may have talked to someone who doesn't know their a** from a hole in the ground. Don't just call; instead, go back to the store in the 7 days, ask to speak to the Manager, take your receipt. Take the dead snake if you still have it & take a witness.

If they do not give you money back as guaranteed on the receipt, then file a small claims action in your local court. Take a picture of the dead snake for court, take receipt, your witness to court. Get a judgment.

The manager is the person who refuses to refund the money. We are going Monday to file a small claims suit.

They said because it was 1/2 price they would not refund the money. They still have small animals and reptiles and are not planning to get rid of them.

Hi Travis! Which PSP are you referring to? The one here in Clarksburg stinks as far as management, but the employees are pretty cool for the most part.

As long as you had a receipt, it doesn't matter what you paid for the critter. It died within their limit and you should be reimbursed or offered another.

I go to the one in Parkesburg. The boss is a bi***.

Before filing a claim, you should try contacting their corporate office. That's usually all it takes. They will usually side with a customer and call the manager to tell them what to do. It's worth a try.