MB Reptiles - Bad Experience

I just had a rather lame experience with MB Reptiles. I ordered from them last Friday and received a receipt via email for my transaction. I had ordered some crickets and frozen mice/rats and added that I would like them shipped on Monday if at all possible because my supplies were running low. By Wednesday I hadn't heard anything from them so I tried calling, no answer. I sent them an email on Thursday, then tried calling again on Friday and left a message. I wasn't angry in any of my messages or my email, all I wanted was an ETA for shipping. I called on Saturday and finally spoke to someone who told me they were out of one of the items that I ordered and they had sent me an email about it. I never received any email from them and they never returned any of my phone calls. Now I'm just hoping I get my money back from them...

have they been notified of this thread?

Can you post your emails to them?

Sorry this is my first time starting a thread here. Here is the email I received from them after my purchase:

MB Reptiles - #1754
Inbox X
Reply from info@mbreptiles.com
reply-to info@mbreptiles.com
to justpeachy23@gmail.com
date Thu, Apr 1, 2010 at 10:25 PM
subject MB Reptiles - #1754
mailed-by dna2.hostingdna.com
hide details Apr 1 (9 days ago)
MB Reptiles Order

Thank you for your MB Reptiles order.

Your order number is #1754, please keep track of it for your records.

If you have any questions on this order, please contact sales@mbreptiles.com.

If you have ordered heavy items or items that require oversized boxes, we will contact you shortly to discuss the shipping costs.

Billing Address:
Sarah Maddox
537 Lorraine Court S
Rohnert Park‎, CA 94928

Username: justpeachy23
Shipping Address:
Sarah Maddox
537 Lorraine Court S
Rohnert Park‎, CA 94928

Shipping Method: Ground Delivery

MB Reptiles Products
item name qty price total
4 week Crickets 000084
Quantity 500 (+$0.00)
1 $11.00 $11.00
Rat Peach Fuzzies 000103 1 $30.00 $30.00
Rat Pups 000105 1 $9.00 $9.00
Fuzzies 000091
Quantity 25 Fuzzies $11.25 total
1 $11.25 $11.25


Totals
Subtotal: $61.25
Shipping: $8.79
Tax: $0.00
Total Amount: $70.04

Thank you for your MB Reptiles order.


This is the email I sent to them:
Order #1754
Reply
from Sarah Maddox <justpeachy23@gmail.com>
to sales@mbreptiles.com
date Thu, Apr 8, 2010 at 4:21 PM
subject Order #1754
mailed-by gmail.com
hide details Apr 8 (2 days ago)
Hi,

I was just following up on an order I placed last Friday. I received a receipt via email but I haven't received anything else, any idea when it will be shipped?

Thanks!
Sarah Maddox
(707) 685-6163
Order #1754

I just copy and pasted the emails, I don't know if there is another way to do it...

So they never responded via email... Only when you were able to get ahold of them via phone?

Nope that was the one and only email I received from them about this order. I left two messages and today when I called someone finally answered. She said they had sent me an email that week asking if I wanted to go ahead with the order even though they were out of fuzzies or just cancel it. I checked my spam folder to see if it went there but there was no sign of it. I told her to just cancel my order and she said they couldn't do it until Monday.

come monday please let us know if they did in fact refund you the money for your order.

So I called on Monday and left a message to follow up on my refund and I didn't hear anything back. So I sent them an email on Tuesday....

------------------------------------
Order #1754 Refund
Reply
from Sarah Maddox <justpeachy23@gmail.com>
to sales@mbreptiles.com
date Tue, Apr 13, 2010 at 6:42 PM
subject Order #1754 Refund
mailed-by gmail.com
hide details 6:42 PM (22 hours ago)
Hello,

I was just following up my order (#1754). I called Saturday and was told that you guys were out of frozen fuzzy rats so I cancelled my order, I haven't heard anything since so I just wanted to make sure that my money was being refunded.

Thanks!
Sarah Maddox

------------------------------------
So now it's Wednesday and I haven't received a refund, I've been checking my PayPal account as well. I don't know how long it takes a refund to clear but I'm mainly annoyed because I don't know what's going on...

It took my last refund 5 days to clear and show up on my Discover card.

Regardless of how long it takes for the refund to clear, it doesn't take 5 days for a phone call or e-mail to let Sarah know it's being processed. MB is looking pretty unprofessional right now.

Also, when you pay with a credit card through Paypal, the vendor can do a refund 24 hours a day 7 days a week. There was no reason to say that they had to wait until Monday. Something is smelling like Tuna.