Eric Phillips...

Just to let everyone know, Mr. Phillips has not contacted me again.
I hate to lose a customer, especially on such a small deal, but not much I can or WILL do about it in this instance.  

And I love the defective snake line!  That is a classic. lol

Like most who have replied I believe you have no obligation to return his money.  However I believe in keeping all my customers satisfied and if he is willing to pay you for the shipping then I would send his money back after I recieved the animals back.  Just a different philosophy on how to deal with someone who is not happy.

Well guess what...I just received this response to my e-mail from Mr. Phillips.  I think this person is just plain full of it.  I feel I should respond to Mr. Phillips, however I also feel like there is no need to dignify this childish e-mail with a response.  Let me know what you think, should I just leave it be, or should I at least reply?

I have spoken to many people that raise and or handle geckos up to and
including vets. Any type of gecko should not be aggressive. You can catch a
wild gecko and it ahould not bite you. So I will sell them to a guy for
twice what I bought them for and make that much money and recommend that no
reptiles be bought from your site.
----- Original Message -----
From: "Robert Hill" <gex_anon@hotmail.com>
To: <sadiesgson@yahoo.com>
Sent: Thursday, April 11, 2002 10<img src="http://www.faunaclassifieds.com/iB_html/non-cgi/emoticons/wow.gif" border="0" valign="absmiddle" alt=':0'>8 AM
Subject: Re: geckos


> Eric,
>
> I am glad that the geckos arrived in good condition, I was starting to
worry
> when I didn't hear back from you yesterday.
> However, the nature of Marbled Geckos is not that of an animal that makes
a
> good handling pet. &nbsp;By your interest and quick purchase of the pair, I was
> to understand that you were aware of what you were getting. &nbsp;If you wanted
a
> pet that you could handle, you should have stated this in your
> correspondence and I would have happily sold you a leopard gecko.
However,
> you asked specifically for the 1.1 breeder pair of Gekko monarchus, paid
for
> them, and I shipped them to you. &nbsp;Had the animals arrived dead, that would
> have been one thing, however, I am not willing to refund your purchase
over
> a personality conflict. &nbsp;Again, if you were worried about their
personality,
> you should have asked in advance or done more research on the species.
>
> I will be more than happy to provide you with any additional care
> information or tips you may need, but I will not offer a refund because
you
> think the geckos are too mean. &nbsp;I apologize if this is a problem for you,
> but you were quick to by the geckos and I had no choice but to assume that
> you knew what you were getting and there is no way I can offer guarantees
on
> personality.
>
> Robert Hill
<img src="http://www.faunaclassifieds.com/iB_html/non-cgi/emoticons/confused.gif" border="0" valign="absmiddle" alt='???'>

Robert, I have stayed out of this, but that e-mail has prompted my response. &nbsp;I raise geckos, in fact I raise several types of geckos (including marbled geckos) and this is what I have to say about his "Any type of gecko should not be aggressive" comment. &nbsp;Of all the geckos I have the ONLY ones that can be handled are the Leos and Fat Tails. &nbsp;You try to mess with any of the others and they'll either bite your or they will suffer severe skin damage trying to get away. &nbsp;I don't think you have any obligation to respond to that e-mail.. or you could just send him over to my house, I'll let him hold our 11" male tokay! LOL

I have never in my life owned a gecko. I have cared for them in pet stores and I know not to handle most of them! I want to know who all these breeders and experts are that are telling him no gecko is aggressive! (By the way, I have a very nice ARP that he might be interested in LOL. Aren't all pyhtons nice too?)

I too would like to know what "breeders" told this guy that all Geckos are tame. &nbsp;Heck, I'll give him my Tokay if he will catch it with his bare hands! &nbsp;I am sure it is wild caught and has a reason to have an attitude. &nbsp;Tell him to get a Leapord Gecko or a puppy.