I Heart Reptiles/Superior Balls and Dragons/Lisa and Mark Carson

This is a re-post of my original post due to a typo, and "Superior Balls and Dragons" is now known as "I Heart Reptiles": https://www.facebook.com/iheartreptiles/

On December 21, 2018 I placed a hold on an albino adult female Western Hognose from Superior Balls and Dragons/I Heart Reptiles via Morph Market (original listing is in the photos). I placed a $100 deposit via Venmo, and then I paid the remaining $450 + PayPal fees via PayPal on December 28, 2018.

Unfortunately, I have been affected by the ongoing issue with Joe Schmidt and crypto. (See: http://www.faunaclassifieds.com/foru...d.php?t=678991) I have one hognose from him which is showing symptoms, and another hognose showing symptoms as well. (I am currently waiting for lab results) UPDATE: Results came back negative for the first round of PCR tests, but I am going to test at least 2x more to be sure.

Before I was told the snake shipped, I emailed Superior Balls and Dragons/I Heart Reptiles to try to cancel the transaction as it is not safe to bring any new additions into my home at the moment. Unfortunately they had already shipped her.

We had a slight miscommunication regarding the shipping, so the snake was shipped much sooner than I expected but I was able to work that out and received the snake with no problems. Unfortunately once I unpacked the snake, I immediately noticed that her tail is very swollen past her vent.

I emailed Superior Balls and Dragons/I Heart Reptiles to ask about the swelling and I was told "I have no idea what happened to her tail, it was not like that when I put her in the box." (entire convo is in photos) I did NOT notice the swelling on her tail on the original post because it was covered, and I did not think to ask for additional photos.

They do not want to take the snake back, which I fully understand, but I would like to receive a partial refund because the snake was falsely represented and I was never informed about this health issue.