I have had them say they "only ship reptiles not snakes".
Last I checked snakes were reptiles and so I argued with no chance of winning. Then they said they ship lizards & geckos. I had replied "OOPS I maent that was a gecko I was shipping"
She didn't go for it. So I had to drive 10+ miles to the next place and I dropped it off. They asked what I was shipping. I said a gecko and away it went.
Conclusion.. What they don't know will not hurt them.
I have had a few other small problems with them. But all in all pretty good and ya just have to kiss butt and let them hear what they want..