Tribal Reptile Rip me off!!!

Beware of Tribal Reptile Co. I lost money dealing with them. No this is not a joke. And don't believe what they tell you. I purchase 2 hypo milli in the summer from them 1 came with a detach tail and the other one died 2 days later then it took them 3-4 month to send me the replacements and I never got them AirBorne lost the package and since they didn't offer shipping insurance at that time nor it's an option on there web site at the time of purchase, I lost $542.00 on that deal. I try to work with them and it was like we got your money so f$^%& off. I have all proof of what im posting and will be more then happy to email it to anyone who don't believe this. Tim Samra the owner got all proof that Airborne did loose the package and he still refuse to replace them. He even told me he's not suppose to ship live animal thru airborne or any other delivery service unless it's delta dash and if they found out that he did ship live animals thru that service he would loose the airborne account. So be very careful getting anything from him. please don't hesitate to ask me for the proof I have email and photos to prove it the same one's I sent to the owner of Tribal. <img src="http://www.faunaclassifieds.com/iB_html/non-cgi/emoticons/mad.gif" border="0" valign="absmiddle" alt=''>

Airborne Express and UPs both allow live shipments. I have paper work from both says so.

Corey Sawyer

Then he lie to me again then, what a b$%^&^. He had me summit a fake invoice to airborne because he didn't want them to know he ship me live reptiles and he would get in trouble.

Thanks for the info Corey Sawyer

I have been shipping airborne for a few years here in Texas and the rules here clearly state "No Reptiles". But they will ship amphibians and live fish !!! I have called them directly to get the most recent and updated version of the standard operating procedures or rule book and they always say the same thing on accceptance of live animals. Not to say it is the same everywhere but this came from the Airborne Express Main Hub. So you might want to call 1-800-Airborne and check the current guidlines IMPO.

Thanks,
Wyatt

Just for reference purposes. I deal with Airborne myself, their "official" policy is that they do accept some live animals.
This is an excerpt from their statement of regulations, irrelevant parts have been edited out:

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Acceptability of Shipments for Transportation
C. spam_ SHIPMENTS ACCEPTABLE UNDER SPECIAL CONDITIONS

7. Shipments of tortoise, frogs, non-venomous insects, live fish, and crustaceans only under the following conditions: spam_

a. Such shipments must be boxed or crated so as to prevent escape, insure safe transportation with ordinary care in handling, and assure protection to any person handling the shipment. spam_

b. Compliance with all laws, ordinances or government rules and regulations governing the transportation of live creatures. spam_

c. Airborne Express assumes no liability for the conduct or act of the animals to themselves or to each other, such as biting, kicking, goring or smothering. spam_

d. Sender must provide a letter absolving Airborne Express of all liability for loss, damage, or delay of such shipments. spam_

EXCEPTION FOR GDS: Shipments of tortoise, frogs, non-venomous insects, live fish and crustaceans are not acceptable for GDS. spam_

D. spam_ SHIPMENTS NOT ACCEPTABLE

9. Live birds, mammals, snakes, lizards, bees, or other animals except for those which may be shipped subject to paragraph C of this rule

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This is just a statement of the official corporate policy of Airborne regarding the shipment of live animals.

But still....regardless of how tribal ships, the shipment was LOST......they know this, yet they won't take any responsibility for it? &nbsp;Bandito....(you have to use you full name or this thread will get deleted) did tribal give YOU a choice of shipping terms? &nbsp;If they had and YOU chose Airborne AFTER them telling you it's against policy, then you ARE just as responsible. &nbsp;But if this is Tribal's normal policy (to ship through airborne WITHOUT permission) then that's just bad business. &nbsp;Why would they ship something with a company that doesn't ship it? &nbsp;

All I'm saying is that Tribal has PROOF that the shipment was lost. &nbsp;Why are they punishing Bandito for their bad decision. &nbsp;I know all the facts are not on the table yet, but if this IS the case, then Tribal DOES owe this person SOMETHING. &nbsp;

ONLY SHIP DELTA.....PAY FOR IT AND PICK IT UP YOURSELF....that's the way I prefer to do everything, and I have yet to have a problem with it or even HEAR about a problem with it......

Todd Evans

No they didn't ask me how I wanted it ship to me they just sent it thru airborne without asking me nor did they ask me if I wanted insurance on the package. I got a few geckos from a privite breader and he refuse to use anything but delta dash which I was so happy he did because the animals arrive in great condition. I think when anyone uses anything else there taking chances that there reptile might arrive DOA or get lost like mine did and companies like TRIBAL REPTILES will turn there head the other way. <img src="http://www.faunaclassifieds.com/iB_html/non-cgi/emoticons/mad.gif" border="0" valign="absmiddle" alt=''> &nbsp;This is the funny part the driver told them that I have a driveway and discribe the rest of my house to Tribal and guess what I don't have a driveway and I took pictures of my house and email it to the owner of Tribal Reptiles Tim Samra and he still refuses to do anything. Then he ask me for proof that Airborne sent me some kind of settlement and I did it was for $100.00 and they didn't pay me for the full amount because there was no additional insurance on the package and the max is $100.00 and Tim still don't want to replace the reptiles. What more proof does this guy want for god sake....

Hey Bandito,

Thanks for the post. I was just looking at their site and was going to place an order which would have been over $400.00
Glad I came here and checked out BOI.
I have never purchased from them before and now I will look elsewhere.

Thanks,
Scott

I copied this from their shipping page:

Animal shipments are shipped Airborne Express over night to your door.
Live arrival can only be guaranteed when temperatures in route are between 40-90 degrees.
All Dry Good shipments will be shipped UPS Ground. For an additional &nbsp;charge packages can be shipped via Airborne Express next day.
We are not responsible for carrier delays. Claims due to carrier error are to be handled by the carrier, and are not the responsibility of Tribal Reptile Co.

Insurance on your package is available at added expense and must be requested by you before we ship. In the event of a claim Tribal Reptile Co. is not responsible for the speed or conditions of the claim due to policies of the carrier.


I think it clearly states they are not responsible for claims due to carrier error. They do however not give you the oppotunity to have the shippment through someone else. It also clearly states that you can purchase insurance on the package for an added expense. I think you are at fault for not reading the fine print and they are at fault for the first ones dying when they do guarantee, but their liability ended when the carrier lost the package. You folks here can decide.

T.C. Serpents

They just added that to there new website. If you would had look at it before they rebuild the site you would had seen what im taking about. This happend to me before the website was redone. 7/31/2001 was the first shippment I got from them that 1 of the milli had a detach tail and the other 1 die few hours later. Then they made another shipment on 10/15/2001 which I never got... It's been an on going battle with them about this so now they updated there website to include what you saw. Beleive me it was not there before.