Tribal Reptile Rip me off!!!

"Claims due to carrier error are to be handled by the carrier, and are not the responsibility of Tribal Reptile Co."
I read the whole thing dude, above is the clause that was on their old site that is creating the conflict of interests. In case you cannot read, the above clause means that if the currier delivers to the wrong house or what ever happened to the second package, that Tribal is not responsible and YOU have to file your claim with the currier.


for anyone reading this please notice how Mr. Twonames here totally blows off the questions about Harvey. In my prior post I directly asked about Harvey obviously as he read my post his eyes skipped right over that part. Smae as when he read Tribal, TOS. In my mind his credibility goes right out the door.

So once again WHO IS HARVEY???
And where is Waldo???

Since this was the first time I posted on this forum nor me or Harvey was aware that this was going to cause any problems at all, he is a real person he also buy's reptiles and his post is  honest and truthfull He was at my house visting and saw what was happening so he wanted to post his own opinion so he use my pc since he was here already. so that's what happend this is the god honest truth i'm very sorry if this upset anyone I know it don't look good on my end. Again i'm very sorry.

</span><table border="0" align="center" width="95%" cellpadding="3" cellspacing="1"><tr><td>Quote (Harvey Rodriguez @ Mar. 29 2002,00:11)</td></tr><tr><td id="QUOTE">Hey bandito great post now I know better then to order from them especialy when they don't give you the choice of delivery service I myself get retiles sent thru (delta dash) and never had a problem.

P.S Good Luck spam_<img src="http://www.faunaclassifieds.com/iB_html/non-cgi/emoticons/wink.gif" border="0" valign="absmiddle" alt=''></td></tr></table><span id='postcolor'>


If people would just learn to be honest their life would be a whole lot easier. If there is a Harvey the above statement from him was completely dishonest, which reflects on the both of you. Maybe "Harvey" should have advised you to have all your reptiles shipped Delta Dash and saved you some trouble. This board can backfire if your story is not presented honestly. Thanks.

Hmmmm used your pc did he ever post. He went through all the trouble of setting up the account and near as I can tell never posted?<img src="http://www.faunaclassifieds.com/iB_html/non-cgi/emoticons/confused.gif" border="0" valign="absmiddle" alt='???'> I dunno go figure

This whole thread smells bad to me . IMO

Listen guys I told you the truth yes he did post the msg from my pc. I ment him after this stuff from Tribal happend to me and that's it weather you want to believe my or not that's up to you. It's still the fact that I never recieve my 2nd shippment and that's what's this is about. So if you have anything to say lets keep it about what happend to me, I already said we were sorry and didn't think it would upset anyone here.

O.k.…. I am going to stop this whole thing right now. I have been getting reports everyday from my management about this insane mess. I have been away from my business for the last week due to my wife being hospitalized and could not comment. My management has been filling in. This will be Tribal Reptiles last word on the matter. So all you out there listen up!!!

The delivery in question was a “SECOND” delivery to the same person, to the same house, to the same address, by the same driver, by the same delivery company.
Tribal Reptile Co. did send a “ SECOND pair of geckos to Luis Vasquez as a replacement for geckos that he claims were delivered in bad shape. We then shipped him replacement geckos a “SECOND” time to the same address, to the same house, by the same driver, by the same delivery company. We only ask that there MUST be someone to sign for the delivery whenever we ship live animals. I had gotten over 10 confirmations by Airborne that the freight was in fact delivered. THIS WAS NOT A LOST PACKAGE!!!!! So please…everyone out there get this straight!!! Luis was not home to sign for his freight. The package was left, as this was a delivery to a residential address. Luis has his geckos and the fact that he is defrauding the board of inquiry with different aliases only proves this. Luis asked my company to inflate his claim to double the actual value for a higher refund. This thing stunk and I refused! My shipper (Airborne) has never admitted to losing any freight to this day. And now we are all sitting here on this thread for way too long talking about it. My honest customers will tell you:

I ship great animals in good health!

I give refunds when it is warranted!

I replace animals, if my shipper mishandles them!!

I guarantee live arrival!!!

I pack freight with precision!!!!

I spend hours on the phone with my customers if they have any problems!!!!!

But I walk away from things that just plain STINK!!!!

Anyone of you out there that know my company know that we do not screw our customers out of their money. I have faith that our great reputation in this industry will only prevail this slander. I have now delivered 2 pairs of Hypo Underwoodisaurus milii to Luis Vasquez. Enough is enough!!!!!! I predict that if Luis does not get himself off the forums quick he will be evicted from every one of them.
It is my belief that Luis does in fact have these animals and is trying to SCAM us for more free animals.


Thank you for your time.
Tim Samra / Owner, Tribal Reptile Co.

Tim you know the truth I sent you all the proof you requested and I even have the email you sent me that you yourself said airborn lost the package. read the line that have &nbsp;brackets between them. I have the original email here if anyone want's it foward to them plus more. Tim if I was here for the first shipment what makes you or anyone think I wouldn't be here for the second one The driver couldn't find my place the first time. Again I should have a copy of the invoice from airborne sent to me on monday to prove I didn't recieve or sign for any package. Also who told me not to tell airborne not to report to them that you ship me live reptile?? who sent me a fake invoice for (2 Helix electronic Climte control Basic System for $542.00?? Which I still have the email with the attach fake invoice... Lets see when Chris get the airbill on your end to see if my signiture in on it.

This is a copy of that email dated 11/27/2001 2:14pm

(Well of course!!!! They lost the package and they are not responsible. That makes sense now doesn't it?)
(I do believe that you probably were not informed about insurance as it is a huge rip off) and you end up in the same mess you are in right now anyway despite what any shipper tells you. It is always a dog fight getting any justice with a claim. They never want to pay. That is why I tried to help.
I have been through my share of claims and have lost thousands of dollars because all shippers love to take the insurance money but NEVER promise on an easy and quick claim process. Sometimes it takes a long process of
bitching, many phone calls, A LOT OF NOISE!!!!! this can take months.
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;All shipping is a risk and there are never any guarantees with any shipper that you will be paid a dime. It is always at their discretion in there policy. They will find a way out. This is why I clearly state in my shipping policy that Tribal Reptile is not responsible for shippers errors or delays!! (This discloses that shipper make mistakes). &nbsp;They love to
put the sender in the hot seat with this crap. Takes the spot light off them. How would you have felt had I had taken your insurance money and then said well.......maybe they will send me the money next month and then I can pay you.....and so on, and so on, and so on.......This is why I do not tell
anyone to insure a damn thing. Customers are more pissed when they are always wait for something that may not come anyway. It is just like ALL insurance in this country. A big fat gamble.Look.......I sent replacements, I sent you a second invoice for help, I call Airborne in defence of the problem/ claim. I will call again and to best of my memory I do not remember demanding the returned dead geckos the first time. I believe the your photos were accepted even though our policy demands the dead be returned before credit can be issued.........

(I am willing to discount your next order to help with this mess that is indeed not your fault). I am very sorry about all of this and despite my frustration the thought of those geckos dying somewhere makes me sick to my stomach. I would tell Airborne to go #### themselves and never use them again but the sad fact is that they have proven to be the most reliable shipper out of all the rest. Pretty sad thing huh. Again I feel very bad and will help in ways that are appropriate.

Sincerely
Tim

Tim...Plain and simple....I HONESTLY BELIEVE YOU!! On the other hand, I NOW... DO NOT believe Luis! PERIOD!! For ME, at least...this problem WAS NEVER A PROBLEM TO BEGIN WITH! Had Luis BEEN HOME to SIGN FOR the SECOND package...we wouldn't be here! But, I'm sure Luis had more important things to do than sit home waiting for the delivery guy??!! Right??
Tim...You did everything right, and you should be commended for sending him a SECOND set!

BTW...Hey Ritchie...what's with that disclaimer??? If you're going to SAY IT....STAND UP FOR IT!! YOU, of ALL people!! tsk, tsk

That's it for me, I'm done....Neil

I got this email message from Luis after I pointed out that both posters had the same IP address.

For what it is worth, read what you will into this:

===========================
Subject: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Sorry
&nbsp; Date: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Fri, 29 Mar 2002 19<img src="http://www.faunaclassifieds.com/iB_html/non-cgi/emoticons/wow.gif" border="0" valign="absmiddle" alt=':0'>5:10 -0500
&nbsp; From: &nbsp; &nbsp; &nbsp; &nbsp; bandit65@mail.com
&nbsp; &nbsp; To: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;webmaster@faunaclassifieds.com


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Sorry for what I did but im sick of what they did to me and im very upset about it. Sorry it wont happend
again and thank you so much for not deleting the thread.

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I know what I thought when I read it.