Robert Collett

Originally Posted by Lucille

I am so happy the issue is resolved, and that you received your snake. The BOI works.
I do feel that if the seller is planning on future sales, that an explanation of the delay by him would be a good idea. Good communication and prompt shipping is a pretty basic part of good customer service.

I agree with Lucille. He should come here and explain the delay/communication issues.

I also agree, but if he does, let's not jump all over him - he made it right quickly. It's nice to see a fast resolution, and also good to see the BOI working as intended.

Kudos to both parties.

It's not a matter of jumping, knowing the reason for the delay and lack of communication will help the next prospective customer.
There may be a perfectly adequate reason why he did not communicate in what looks like two months.
However, if there is no good explanation, prospective customers will want to decide how heavily to weight Jill's experience and may wonder whether they too will have to start a thread to get their purchase.
Hopefully, he will come here and clarify why this happened.

Originally Posted by Lucille

It's not a matter of jumping, knowing the reason for the delay and lack of communication will help the next prospective customer.
There may be a perfectly adequate reason why he did not communicate in what looks like two months.
However, if there is no good explanation, prospective customers will want to decide how heavily to weight Jill's experience and may wonder whether they too will have to start a thread to get their purchase.
Hopefully, he will come here and clarify why this happened.

I agree Lucille, and my comment wasn't directed at you, just some of our more regular hot heads - it would be great if Robert could come on here and explain what happened without becoming a target. I'm sure that quite a few people simply never make comments for fear of that.

I'm glad it was sorted out, and I agree it would have been better if it had not come to needing a BOI thread. Robert - I do suggest you make a simple post explaining what happened, to reassure future buyers.

Originally Posted by Helenthereef

I agree Lucille, and my comment wasn't directed at you, just some of our more regular hot heads - it would be great if Robert could come on here and explain what happened without becoming a target. I'm sure that quite a few people simply never make comments for fear of that.

Helen you are so wise, but I have to defend some of the regulars because the questions they ask serve to protect our community. And mostly they are pretty courteous.

Well, let's hope that Robert comes on to tell his side of it and it all ends up civilly. Really glad the OP got their snake.

He may have a good reason, but I am suspicious as he finally got in touch with the OP only after this thread. Suspicious, but not so much so that I am unreasonable.

Originally Posted by Snake-Queen

He may have a good reason, but I am suspicious as he finally got in touch with the OP only after this thread. Suspicious, but not so much so that I am unreasonable.

I agree (and again, my comments not aimed at you Melissa, just hoping to avert a s**tstorm )

Originally Posted by Helenthereef

I agree (and again, my comments not aimed at you Melissa, just hoping to avert a s**tstorm )

I know. I have an inkling of whom you are referring to.

Originally Posted by Helenthereef

I agree Lucille, and my comment wasn't directed at you, just some of our more regular hot heads - it would be great if Robert could come on here and explain what happened without becoming a target. I'm sure that quite a few people simply never make comments for fear of that.

I'm glad it was sorted out, and I agree it would have been better if it had not come to needing a BOI thread. Robert - I do suggest you make a simple post explaining what happened, to reassure future buyers.

I would wager that many folks don't comment for fear of having to assume responsibility and answer for their screw-ups. The ratio of people with reasonable explanations for taking months to resolve transactions versus those who are just shady is probably massively in favor of the latter.