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| Board of Inquiry® This forum is provided exclusively for the discussion of specific persons or businesses in the herp industry. |
02-25-2007, 04:10 PM
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#11
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Recently purchased a scale and Helix and got it in a couple of days, and loved the FedEx shipping tracker. Definitely a positive experience.
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02-26-2007, 11:20 PM
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#12
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Well I hope plenty of people see this and give Rich a try.. Guys like him deserve the business!! I am glad all of you had a wonderful experiance with him as I have with our orders..If you see this Rich...Keep up the wonderful work!!
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02-27-2007, 12:21 AM
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#13
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I bought my 6Ft of flexwatt from him with wires and clips and insulators, He was very kind to set them all up for me too, and communication with him was A+!
Very happy customer here! I would recommend him to anyone!
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02-27-2007, 06:07 AM
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#14
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 I have another rack on the way. It was shipped earlier than quoted.
Probably won't see that with some of the other people!
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03-07-2007, 01:54 PM
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#15
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Rich is an awsome guy to deal with. I know buy all my heat tape and thermostats from him. I also called Rich about a het male he pulled over to the side of the road to take my order instaed of me having to call him back.It is the smallest of things that makes the difference and Rich has them all down pat. Top notch guy.
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03-07-2007, 02:45 PM
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#16
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I've bought all kinds of supplies from Rich. He is a great guy and his customer services is second to none. He treats his customer like they should be treated unlike some others in the industry!
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03-07-2007, 03:24 PM
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#17
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good service
i ordered 2 jc tstats w/ 6 strip outlets on a sunday afternoon. i received them 3 days later. sure beats waiting 3 weeks-3 months from the guy i used to buy from!!!!! 
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03-21-2007, 11:21 PM
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#18
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In the past I had only bought from Richard in person, but this week I needed some supplies so I called him.
I made the order yesterday and this afternoon the box was on the porch. You just can't get any better service than that.
Of course I live in the same state so that cuts the transit time way down, but it still had to be shipped the day I ordered it for it to arrive the next afternoon.
That's the definition of good customer service.
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03-22-2007, 12:20 AM
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#19
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I have to go along with the crowd on this. I placed an order (after hours), it went out the next day and was at my door sooner than I anticipated.
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03-22-2007, 07:28 AM
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#20
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Rich is a Good guy he'll even answer his phone,unlike some other person I knew. Thanks Rich the Helix made it here within 18 hours..And I was up and running. Rich is a True asset to all your Reptile Needs.
Van
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