Derek Roberts/Sonoran Reptiles-Bad Guy - Page 6

11-12-2003, 02:52 AM

Quote:

Is there a reason for it or are you saying it's just genetic?

Adam come on like it really has anything to do with anyones stock. I have never heard of snakes gentically puking. Are you saying there are het for pukers out there?
Let it go Adam

11-12-2003, 04:35 AM

Quote:

As for the Adam Block/Ritchie Luna/ Jason Sweigart "love triangle" I think that all three of you better start ignoring each other. Pronto.

I'll agree with this and be the first to step up to the plate and be an adult. No more comments from to either of them unless it's positive and about a thread we're focused on helping with.

Can you two also be adults about this?

Let's show we can all have some respect for the man who's put this site together.

If you honestly wanna know the facts call me. I won't BS you, I white lied about some things and I'll tell them to ya. Most is the truth but where it isn't I'll fill you in.

11-12-2003, 07:46 AM

Quote:

I'll agree with this and be the first to step up to the plate and be an adult. No more comments from to either of them unless it's positive and about a thread we're focused on helping with.

Can you two also be adults about this?

Let's show we can all have some respect for the man who's put this site together.

If you honestly wanna know the facts call me. I won't BS you, I white lied about some things and I'll tell them to ya. Most is the truth but where it isn't I'll fill you in

oh nice throw it off the darn track again.
I think we were discussing snakes.
Will you please get over yourself and quit whinning about people ganging up on you.
It is getting tiring.

Back to the snakes.
Although he may have shown a blatant disregard for your wants and needs, it is still proper to contact him directly. Just because he showed disregard towards you does not make it right when you do it towards him. Some things can be worked out privately.

11-12-2003, 12:05 PM

To quote "TheGhost"
"As for the regurg issue, what did the vet say? Is there a reason for it or are you saying it's just genetic?"

Of course I took them to the vet, Vet Pets in Memphis TN who's a reasonably competent reptile vet. They could find nothing wrong. We tried everything, separating them, feeding them at night/day warm/cool times of the day, everything.

"Those are John Ginter stock and of some of the best stock you can find in the Country. I just want to find out if you're regurg issue is with Derek's care or John's stock that why I ask what the vet said."

I don't care where the snakes came from. They couldn't keep a meal down AFTER BEING REPRESENTED AS FEEDING ON ADULT MICE.

"You always have to be sure to ask as sometimes you get those really cheap people who won't take a regurging snake to the vet and they just keep feeding it till it dies."

I won't post my comment on what you've said here lest I get banned.

They were represented as feeding and were not. He promised to use a different carrier and he did not. This is my experience. After I personally ran the truck down to get the snakes I sent him (and yes I NOT Joanne) an email detailing our displeasure in dealing with the company. I told him "Thanks for the snakes, and we'll NOT be doing business again - Eric Lago". After an email like that what do I look like writing 3 or more weeks later saying "Uh, there's a problem". I'm not here to squabble pettily, merely making my experience public with Derek of SR IN RELATION TO other people having a bad experience with them. I mean no offense to anyone who's read any of my or my g/f's post. Information is two things- Free and Priceless. Have a great day.

11-12-2003, 12:13 PM

In response to Joanne and Eric and their problem with me, I do not deny that I did wrong by sending the snake Airborne when they explicitely asked not do so. On the other hand, if shipping reptiles was not a huge pain in the A$$ to begin with, it probably would not be a problem. When you have to hide the fact that there are live animals inside a box that you are shipping, pray to God that no one at the shipping company finds that out and hope they arrive alive 3000 miles away, it tends to become tiresome. Some companies only allow turtles, some don't allow any animals, some only ship to certain zip codes on certain day, some don't GUARANTEE next day arrival (or at least morning arrival), and sometimes it just depends on....???? Who knows? If it wasn't like pulling teeth to ship reptiles sometimes, then we wouldn't be having this discussion. I had UPS put the wrong address on an airbill twice(the package was being shipped TO me). The first time I had to call UPS and correct their address mistake. They told me the package would be delivered the next day. Well after driving around Tucson in August all day one day, the snake was well done by the time I received it the next day. The person I puirchased this snake from said he would take care of it and he did. When he shipped the replacement animals, UPS did the exact same thing!! Shipped to the wrong address. I thought "E." means east, not west. And since there was not a "W." address to deliver to, I had to call them back. This time I had to run down the UPS driver 3 hours after they were supposed to deliver it. Fortunately the snakes were alive, but what a pain in the groin. To make a long story short, shipping reptiles is not an exact scienc and is becoming worse since 9-11.

I guess it would have been nice if Ms. Strayham would have let me know about the regurging as I would have refunded their money or at least paid the vet bill. I sold Brandon Weik of Summit Reptiles in Phoenix a green tree python 3-4 years ago. He came down to Tucson to look at it and I told him it was an import that I had in my collection for about a year. It never refused a meal and was in good shape. He was worried about it being an import so I told him that I would guarantee the animals health and if you had any problems, I would give him a refund. More than a month after he purchased her, he called and told me that she had died. I was surprised to hear this as she was perfectly healthy (as far as I knew, she had never been to the vet). I told him that I would stick to my word and he would be given a refund. It took me a couple of month to come up with the money but I saw him at the IRBA show in San Diego and gave him his refund. Point is, all you have to do is tell me or ask me to work with you and I will. It's that simple. If you would like to contact Mr Weik his number is 602-708-3091. Or brandon@summitreptiles.com.

As for Jason's response:

Quote:

If you told them youd ship via another currier and then shipped airborn anyway they have every right to crawl out of the woodwork after two months.

Yes, they have the right to do so, but if they were so "horrified" that they had puking snakes and that they had to chase down the Airborne driver, why not just demand a refund? What do you do when you buy a TV from Best Buy and it doesn't work? Do you wait 2 months and then take an ad out in the local paper about how the TV was broken when you bought it and that you would never reommend their crappy company to anyone? Or do you take the broken TV back to the store and get a refund?

I refer back to the subject line of my post: "Ask and ye shall receive".

11-12-2003, 12:35 PM

Simple. I shouldn't have to. If the animals were flawless and feeding as sold and represented then why should we have to? I'm not here to attack you, merely relating my experience. I wanted the snakes, and they were darn fine animals in my opinion. This is less about the animals and more about the service. Externally they were a fine set of pines in my opinion, and I'll not deny that. As we posted last night, there's no clause for regurgers. They showed up alive and alive we tried to keep them. They would not have showed up alive had I not personally chased down the driver. And, to your comments about having to "hide the fact that there's a reptile in the box" if you fear some legal ramification from the state of AZ or a shipping company then why do you ship in the first place? If anyone wants to deal with SR in the future feel free, I'm not knocking the fact that the pines were externally fine, and not saying I'm not in the wrong for not contacting him about the problem. What I AM saying is after getting so worked up and mad to have sent the email saying that I wouldn't be contacting him again for any reason, that I took it as a learning experience. Everyone here can see that I'm relatively new to the BOI, and all I'm doing is making my experience public. If I had been a memeber at the time I would have posted about it then. I have never even once called you a bad guy, merely relayed our experience which is relative to the thread. Perhaps it could have been worked out a month after sale (which I DOUBT honestly), but since it was not it's still my perogative to make a public post of our experience. I haven't even preluded in any way to calling you any kind of rip-off. We got the snakes as promised with a little work on our end. I just think it's a little fishy to have 2 regurging snakes show up at the same time as neither would keep a meal down of any size. I hope you ship all the snakes you sell, that they get there without problems, and others have better experiences than we did, and I'm not trying to attack your credibility in any way as a businessman. Perhaps it's your fault, perhaps not, but this doesn't change the end results. -Eric Lago

11-12-2003, 12:39 PM

Eric pay no mind to Adam lately he has decided to cram both feet down his throat and it must be a little more painful then he anticapated so hes lashing out

Quote:

On the other hand, if shipping reptiles was not a huge pain in the A$$ to begin with, it probably would not be a problem.

Well if its to much a pain in the ass for you then maybe you shouldnt be shipping them. Its not your customers fault you have an attitude towards shipping animals they made a simply request you said you would follow through with and didnt. So knock it off with the excuses, dont blame them or the curriers, this one is solely on you.

Quote:

What do you do when you buy a TV from Best Buy and it doesn't work? Do you wait 2 months and then take an ad out in the local paper about how the TV was broken when you bought it and that you would never reommend their crappy company to anyone?

Very poor example, Id take it back and have it replaced but see the differance is I wouldnt be pissed at them because I requested a simple favor of them that they couldnt live up to and follow through with causing me hours of greif worrying and chasing delivery people down. This is just an observation but you dont seem to have any regaurd for the animals. You act like "well if they die who cares Ill just refund your money and all will be ok" thats what your attitude is coming across like, were not dealing in TV's here, to break a tv and refund someones money is no big deal, were talking about living creatures, treat them as such dont treat them and talk about them like they are an apliance that can be discarded or distroyed at will and as long as your refunbd their money everything should be ok

Like I said thats just my observation you just come across like your talking about babseball cards or something.

11-12-2003, 02:20 PM

Quote:

I do not deny that I did wrong by sending the snake Airborne when they explicitely asked not do so.

Quote:

So knock it off with the excuses, dont blame them or the curriers, this one is solely on you.

Quote:

This is just an observation but you dont seem to have any regaurd for the animals. You act like "well if they die who cares Ill just refund your money and all will be ok" thats what your attitude is coming across like, were not dealing in TV's here, to break a tv and refund someones money is no big deal, were talking about living creatures, treat them as such dont treat them and talk about them like they are an apliance that can be discarded or distroyed at will and as long as your refunbd their money everything should be ok

Sorry for an example that isn't up to your standards. Maybe I should have used an everyday example that I see at work every day. Say someone buys a puppy from a petstore. This puppy has a 3 day guarantee and a complimentary vet exam to go with it. everything checks out at the vet's office and all is well for the first 72 hours. On the fifth day, the dog stops eating, is listless and continues to deteriorate. On day 7 the puppy ends up dying. So now what? Sit at home and fume, swear, stomp around and curse the name of the place that you bought it from. Do this for 7 more weeks, the go on channel 9 news and go off on the store where you purchased the dog. This way of doing things will get you results. It will result in a one sided view of a situation that could have been resolved by just going back to the petshop that you spent $500 in and asking for help, suggestions, or ANYTHING. Be proactive, not reactive and favorable results will normaly prevail.

As for my animals, you are more than welcome to ome by my place to see their horrid conditions, as well as the 200+ that I take care of everyday at work. I really appreciate the advice, Jason, on how to take care of reptiles, that they are living creatures and the fact that they are not appliances.

For the record, it tore me up that that GTP died. I had to sell most of my collection because a roommate left me with unpaid bills and non-paid rent. She was one of the last ones to be sold.

Quote:

Like I said thats just my observation you just come across like your talking about babseball cards or something.

You haven't a clue of the dedication to my collection and the animals I care for at work. Nothing but negativity coming from an ignorant person such as your self should be taken at face falue....ignorance.

11-12-2003, 03:08 PM

Quote:

ignorant person such as your self should be taken at face falue....ignorance.

No I was simply stating how you were coming across, didnt mean to ruffle your feathers. In any event at least you are a bigger person then your buddy Adam there since you can admit when you are wrong about the shipping deal. Still doesnt explain anthing about the puking nor the covering for Adam on the whole ball python deal. But we know well never get the truth out of either of ya about that must less in a format that elimantes the he said she said factor. So with that take care!

11-12-2003, 03:31 PM

Quote:

They were represented as feeding and were not. He promised to use a different carrier and he did not.

The feeding issue is over if you ask me. You waited 2 months to say anything. If you were telling us the truth I see no reason at all you wouldn't have gotten a refund.

Can you show us the vet bill/paperwork for taking them in?

I assume they're both dead now as they haven't fed?

Can you post a copy of the email were Derek promised to use another carrier?

If you can't do the above three things I don't think your story holds much water.

I don't want to sound stupid but he's saying the snakes had nothing in the form of a parisite so I see no other reason for them to just up and start regurging when they come from the biggest and best pit breeder in the Country.

Derek how long were the snakes in your care?


Tired of those Google and InfoLink ads? Upgrade Your Membership!