Inquiry: Rolland @ outbackreptiles.com

Originally Posted by Raizincain76

OK you are a group of people who have nothing better to do with their time.
Yes most of my comments are positive you are correct. I appreciate my customers input. That is because they have conducted business with me. They are the ones that people should listen to because they know how I conduct business. Not a bunch of people who haven't got a clue.
I didn't mean to double post (so sorry). Just so you know for future reference most people don't start sentences with the word "and".

While most of your customers comments were positive. A few were not. I think that leaves room for improvement. I am not trying to bash you here. I just believe that since you represent Ian G you should try to improve your professionalism. Getting quick tempered does little to reflect on Ians Business. One a side note Ian is a good guy and been around for sometime. The actions of one of his vendors should not reflect solely on him. JMHO

Little late here with input, but I placed an order with Roland last week for some House Snakes. Emails and phone calls were answered, service was good and friendly, animals shipped when they were supposed to and arrived in at least as good of condition, if not better, than I hoped for (fresh adult imports).

Roland was happy to talk about the animals and answer questions by phone or email without being slow, rude, or pushy. This wasn't a high dollar sale by any means. He didn't have much to gain from it, but he took the time to help me out, time that countless dealers do not take unless they think they are going to make a ton of money off of you. Even when they could make a ton of money off of me on a big order, it's rare to get service as efficiently as I got from Roland.

At this point, I wouldn't hesitate to order from him again.

FWIW...
Mike Stockton