Quote:
Originally Posted by Randy F
on a side note......I had a shipment that they said they were holding until the next day. When I called the local hub to find out if I could go there and get it because it was a live reptile, I was told they don't ship reptiles. I have also handed a box to a fedex assistant manager for drop off which despite all the red writing on a white box proceeded to shake it up and down in front of me. When I asked "please don't do that" she proceeded to shake side to side telling me "we have to because it goes on our conveyor." When I said "it is a live reptile" she put it on the counter and said "we don't ship live animals." Furious, I picked up the box and walked out not saying a word. I went back the next day with fedex's documentation and all my paperwork to show the manager and make a complaint. Of course the manager wanted to show me they that location does not accept live animals and that they have to check each box because they may put a 60 pound box on top of it! Needless to say I have 19 years in customer service rolls including management dealing with the public face to face. I can smile while you tell me to go f*** myself if I am correct, and smile when I tell my upset boss that it was the right thing to do regardless of profits. Not everyone is meant for customer service.
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It seems messed up to me, regardless of the package contents, to say to a customer "Oh, we might end up putting a 60 lb box on top of yours..."
Most snake shipping boxes are 12 x 9 x 6 or smaller...
I guess I am just lucky. I use Reptilesexpress and drop off my animals at a "Shipping Depot."
It's a local store that handles Fedex and UPS. No problems as of yet.
(And before anyone jumps down my throat, as seems to be the norm around here lately, I am not knocking anyone's Fedex experiences or saying that is what everyone should do, I am just saying what I do...and that it works for me)