Quote:
Originally Posted by RichsBallPythons
if its only been delivered yesterday and you paid with paypal/cc then file a claim on him to lock his account till something if figured out.
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Ok, 1st - This sucks! I have been holding off on shipping until temps and forecast comes back to where I feel ok with shipping out or receiving for that matter. 2nd - Ed do you have a website with terms of service on it? While many breeders state that they are not responsible for carrier delays, most will at least work with the buyer to figure something out (discounts on the next purchase, etc.). Without this statement you did not hold to your end of the deal and deliver a live animal.
Rich - Unfortunately Paypal will not do anything for her unless Ed's account has money currently in it. I went through the runaround with Paypal about a year ago regarding payment for snakes that never arrived. Their representatives told me that their buyer protection ONLY applies to Ebay purchases. You should still file a claim but know that you may not get anywhere. I still use paypal but when I pay I use a credit card through paypal and then file a claim with my card company should anything happen (this is what I ended up doing last year).
Ed - I/we anxioulsy await your justification for shipping when temps where so low with only a 1 day heat pack? Plan for the worst and hope for the best.